Open to opportunities

Evera-Lee Salmon

@everaleesalmon

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Dedicated customer service professional with 4+ years of experience.

Jamaica

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What I'm looking for

I am seeking a remote role that supports my professional growth and contributes to team success.

I am a dedicated and goal-oriented customer service professional with over four years of experience in telecommunications and retail support. My expertise lies in handling inbound calls, chats, emails, and SMS, while providing high-quality account and technical assistance. I have a proven ability to troubleshoot and resolve issues in fast-paced environments, ensuring customer satisfaction and loyalty.

Throughout my career, I have developed strong communication and multitasking skills, which have enabled me to boost customer satisfaction and sales effectively. My experience includes delivering chat-based support for Cox Communications at Sutherland Global Services and providing retail and technical support for Amazon at Alorica. I am currently pursuing a BSc in Human Resource Management at the University of the West Indies, which complements my practical experience in customer service.

Experience

Work history, roles, and key accomplishments

Telecommunications Associate

Sutherland Global Services

Jan 2020 - Dec 2022 (2 years 11 months)

Delivered chat-based support for Cox Communications, troubleshooting customer service issues and equipment problems. Scheduled appointments for service repairs and installations, handling billing inquiries and explaining service details. Built rapport and generated sales through personalized pitches.

Chat Support Technical Support Billing Sales Customer Service Troubleshooting Scheduling Communication Problem Solving CRM Software

Customer Service Representative

Alorica

Jan 2019 - Dec 2020 (1 year 11 months)

Provided retail and technical support for Amazon customers across the US, UK, and Canada. Resolved customer complaints and ensured timely follow-ups to maintain high satisfaction. Identified customer needs and offered effective solutions to enhance their experience.

Customer Service Technical Support Problem Solving Customer Satisfaction Communication CRM Multitasking Timely Follow Ups

Brand Ambassador

Carreras Limited

Jan 2017 - Dec 2019 (2 years 11 months)

Promoted products and significantly increased brand visibility across various locations in Jamaica. Collected valuable customer feedback and efficiently resolved concerns to improve brand perception. Represented the brand at events, driving in-store engagement and fostering positive customer interactions.

Customer Engagement Feedback Product Marketing Communication Sales Public Relations Brand Awareness

Education

Degrees, certifications, and relevant coursework

University of the West Indies, Mona

BSc. Human Resource Management, Human Resource Management

Currently pursuing a Bachelor of Science in Human Resource Management. Completed the first year of the program.

St. Jago High School

Associate’s Degree in General Studies, General Studies

Obtained an Associate’s Degree in General Studies, completing 9 units under the CAPE program. Also completed 8 CSEC subjects, including English A, Information Technology, and Math.