Looking for a job

Tamara Thomas

@tamarathomas

I am a hard working and dedicated person who is seeking a remote job that aligns with my qualifications. I have 7 years experience

Jamaica

Message

What I'm looking for

I seek a customer-focused role in a collaborative, growth-oriented organization where I can apply my communication skills, meet performance targets, and continue professional development.

I have experience with Amazon retail, keys, alexa, Kindle and retail and technical support chats. I am also open to try new things. I have been recognized for my outstanding customer service.

Experience

Work history, roles, and key accomplishments

Customer service agent

Sutherland

Nov 2017 - Dec 2023 (6 years 1 month)

I was a customer service agent at Sutherland Global Services for 7 years. I handled inbound calls relating to retail and technical issues. I also did chat.

Salesforce AWS

Customer Service Representative

Sutherland Global Services

Nov 2017 - Dec 2023 (6 years 1 month)

Provided exceptional customer service by addressing inquiries and resolving issues promptly, consistently meeting or exceeding performance targets and customer satisfaction goals over a six-year tenure.

Customer Service Phone Support Performance Goals Communication Interpersonal Skills Time Management

Education

Degrees, certifications, and relevant coursework

Claude McKay High

High school diploma , General studies

2008 - 2013

Grade: 2

Activities and societies: Reading club

Graduated with 6 csec subjects

Caribbean Secondary Education Certificate (CSEC)

Caribbean Secondary Education Certificate, Secondary Education

Completed Caribbean Secondary Education Certificate examinations with multiple subject passes, demonstrating proficiency in English, sciences, and social studies.