Ashalee Butler
@ashaleebutler
Dedicated customer service professional excelling in technical support, chat/email, and problem resolution.
What I'm looking for
I am a dedicated, results-oriented customer service professional with experience supporting customers via phone, chat, and email in fast-paced environments. I have a proven track record providing technical support for GPS tracking devices, using CRM systems, and consistently meeting customer satisfaction targets.
My strengths include strong verbal and written communication, empathy, and effective problem-solving that build rapport and resolve issues promptly. I have experience processing orders, troubleshooting technical issues, documenting cases, and promoting relevant products or services.
I seek a challenging customer service role where I can apply my time management, adaptability, and interpersonal skills to contribute to organizational success and continue developing professionally.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Intouch CX
Jan 2023 - Dec 2024 (1 year 11 months)
Provided phone, chat and email support using CRM software, exceeded customer satisfaction targets, and troubleshot account and product issues while documenting resolutions.
Customer Service Representative
Sutherland Global
Jan 2022 - Dec 2023 (1 year 11 months)
Handled chat support and phone inquiries, resolved product and account issues, processed requests (orders/returns) and promoted relevant products or services to customers.
Customer Service Representative
AP Global Limited
Jan 2019 - Dec 2022 (3 years 11 months)
Provided technical support and troubleshooting for GPS tracking devices, processed orders and inquiries, and resolved customer complaints while maintaining accurate support records.
Education
Degrees, certifications, and relevant coursework
Distinction College
Certificate, Geriatric Nursing
Geriatric Nursing Certificate (pending) expected completion on January 18, 2025.
Distinction College
CXC General Proficiency, English Language
2014 - 2016
Completed CXC General Proficiency in English Language at Distinction College between 2014 and 2016.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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