Esther Eke

I am a dynamic Customer Service Agent with over two years of experience handling high-volume enquiries in financial services, consistently delivering accurate and professional support across phone and email channels.

I excel at using CRM systems (including HubSpot-like tools), knowledge bases, and digital collaboration platforms to log interactions, investigate transactional issues, and drive timely resolutions while maintaining confidentiality and attention to detail.

In my most recent role at a major bank, I managed 30+ customer enquiries daily, achieved a 95% customer satisfaction rating, logged 50+ interactions per day, reduced repeat follow-ups by about 20%, and helped shorten complaint resolution turnaround by 30% through cross-functional collaboration.

I am reliable, adaptable, and productivity-oriented, trained as a Virtual Assistant with practical skills in Google Workspace, Microsoft Office, Slack, and remote task coordination, and I bring strong communication, empathy, and time-management to every role.