Kemi Okeowo

I am a dedicated and customer-focused individual with over 10 years of experience in providing exceptional service in fast-paced marketplace environments. My journey in customer service began at Gold Link Insurance Company, where I honed my skills as a Virtual Assistant, assisting customers with product selection and order placement. This role not only enhanced my communication skills but also allowed me to contribute to increased customer retention rates through effective support and engagement.

Currently, I am working at Access Bank Plc, where I respond promptly and effectively to customer inquiries across various channels. I pride myself on maintaining a high level of customer satisfaction and resolving complaints in a professional manner. My collaboration with cross-functional teams has been instrumental in escalating complex issues and ensuring swift resolutions. I also contribute to the development of training materials and provide coaching to new representatives, showcasing my commitment to team success and continuous improvement.