Abdulfatai Ayomide

At Rarebreed Global Tech, I deliver customer support across phone, email, chat, and social media, handling product inquiries, order updates, repair requests, and after-sales support.

I resolve an average of 20 customer inquiries and complaints daily while maintaining a 90% same-day resolution rate. I also reduced repeat inquiries by 20% by developing and maintaining an internal FAQ knowledge base.

Previously at Access Bank, I assisted 80–100 customers daily with account inquiries, banking services, and transaction requests. I achieved an estimated 80%+ first-contact resolution rate while maintaining accurate records, confidentiality, and compliance.

I use CRM and support platforms to document cases, coordinate follow-ups, and keep customers informed. I'm equipped for uninterrupted remote work with a dedicated workspace, reliable internet, and power backup.