Open to opportunities

Oluwafunmilola Ayomikun

@oluwafunmilolaayomik

Message

Experienced customer service representative and certified virtual assistant.

Nigeria

Message

What I'm looking for

I seek remote roles where I can use my customer service and virtual assistant expertise, work with collaborative teams, improve processes, and grow into greater responsibility.

I am a results-driven Customer Service Representative and Certified Virtual Assistant with over five years of experience in banking and administrative support, delivering high client satisfaction and resolving complex issues across phone, email, and in-person channels. I bring strong remote-work capabilities, proficiency with Trello, Asana, Slack and Google Workspace, and a proven record of process improvement and accurate transaction handling.

I completed ALX Virtual Assistant training (2024) and have supported onboarding and training initiatives that boosted team response times by 20% while maintaining a >95% customer satisfaction rate; I am adaptable, tech-savvy, and committed to delivering excellent service for global remote teams.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

United Bank for Africa

Jan 2023 - Jan 2025 (2 years)

Managed inbound calls and account/transaction issues, processed transfers and payments accurately, and supported onboarding and training that improved team response times by 20%.

Customer Service Payments Processing Onboarding Training Google Workspace Asana Time Management

Customer Service Representative

Polaris Bank

Jan 2018 - Jan 2023 (5 years)

Delivered high-volume customer support across phone, email, and in-person channels, resolving inquiries and transactions with over 95% satisfaction and ensuring compliance with banking policies.