ojeleye damilare

I’m a Remote Customer Support Specialist and Virtual Assistant with 10+ years of experience supporting global clients across inbound call and outbound calls, chat, and email. In my role at Acess bank PLC, I managed 80+ daily client complaints and inquiries, achieving a 95% customer satisfaction rate while improving ticket resolution time by 20%.

I also bring strong operations and quality experience: I coordinated daily administrative operations for a team of 20+ and streamlined guest communication processes to improve guest satisfaction ratings by 30%. I’ve trained and mentored new remote support team members on CRM best practices, ticket management, and effective communication—so I’m built to perform in fast-paced remote environments.