ojeleye damilare
@ojeleyedamilare
Results-driven remote customer support specialist who resolves complex issues fast and reliably improves KPIs.
What I'm looking for
I’m a Remote Customer Support Specialist and Virtual Assistant with 10+ years of experience supporting global clients across inbound call and outbound calls, chat, and email. In my role at Acess bank PLC, I managed 80+ daily client complaints and inquiries, achieving a 95% customer satisfaction rate while improving ticket resolution time by 20%.
I also bring strong operations and quality experience: I coordinated daily administrative operations for a team of 20+ and streamlined guest communication processes to improve guest satisfaction ratings by 30%. I’ve trained and mentored new remote support team members on CRM best practices, ticket management, and effective communication—so I’m built to perform in fast-paced remote environments.
Experience
Work history, roles, and key accomplishments
Quality Assurance & Operations Associate
Access Bank Plc
Jan 2020 - Jan 2025 (5 years)
Coordinated daily administrative operations for a team of 20+ including email correspondence, meeting scheduling, and records management. Streamlined guest communication to improve satisfaction by 30% and supported KPI tracking, data reporting, expense reports, and staff scheduling.
Customer Support Representative
Access Bank Plc
Jan 2013 - Jan 2020 (7 years)
Managed 80+ client complaints and inquiries daily via calls, live chat, and email, achieving 95% customer satisfaction. Resolved technical/account issues across time zones, improving ticket resolution time by 20% and mentoring 5 new remote support team members.
Education
Degrees, certifications, and relevant coursework
Federal University of Agriculture, Abeokuta
Bachelor of Agriculture, Agriculture
Completed a degree in Agriculture at the Federal University of Agriculture, Abeokuta.
Availability
Location
Authorized to work in
Job categories
Skills
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