Open to opportunities

Ibeh Uchechi

@ibehuchechi

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Dedicated customer support professional with expertise in CRM tools.

Nigeria

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What I'm looking for

I am looking for a role that values customer advocacy and offers opportunities for professional growth.

I am a dedicated and customer-focused service professional with over 2 years of experience in client support, finance virtual assistance, and banking operations. My background includes a Bachelor of Science in Banking from Ambrose Alli University, where I developed strong communication skills and a passion for helping clients. I excel in managing multi-channel communication, ensuring that customer inquiries are resolved empathetically and efficiently.

Throughout my career, I have demonstrated my ability to maintain accurate customer records and provide exceptional service. My experience as a Customer Service Representative at Heritage Bank allowed me to manage multiple customer interactions simultaneously while achieving a 95% resolution rate within 24 hours. I am skilled in upselling and following structured procedures to enhance customer experiences, and I thrive in remote roles that require strong multitasking and digital communication abilities.

Experience

Work history, roles, and key accomplishments

Virtual Assistant / Customer Support

Dominant Tech-View PLR

Jan 2024 - Apr 2024 (3 months)

Delivered accurate and timely responses to customer inquiries via email and internal chat tools. Maintained service logs and feedback summaries for content and product teams.

Chat Support Email Support CRM Tools Customer Service Technical Support Digital Communication Intercom HubSpot

Customer Service Representative

Heritage Bank

Jan 2021 - Nov 2023 (2 years 10 months)

Provided chat and email support for service inquiries, maintaining 95% resolution within 24 hours. Managed 4

6 concurrent customer interactions during peak periods using structured messaging workflows.

Chat Support Email Support CRM Customer Retention Customer Service Intercom HubSpot Google Workspace

Cash Management Officer

Heritage Bank

May 2019 - Jan 2021 (1 year 8 months)

Assisted over 100 clients daily with account and transaction inquiries. Managed service recovery and complaint resolution, maintaining 90% customer satisfaction.

Cash Management Customer Service Account Management Customer Satisfaction Documentation Banking Operations

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University, Ekpoma

Bachelor of Science (B.Sc.), Banking and Finance

Completed a Bachelor of Science degree in Banking and Finance. Gained foundational knowledge in financial principles, banking operations, and economic theories.

AICE

Certificate, Artificial Intelligence Career Essentials

Activities and societies: AI literacy, automation tools, productivity enhancement for digital support roles.

Completed the AICE – Artificial Intelligence Career Essentials program. Developed AI literacy, learned about automation tools, and enhanced productivity for digital support roles.

PMP (OSHA Standard USA)

Certificate, Project Management Professional

Activities and societies: Project lifecycle understanding, process structuring, and stakeholder communication.

Obtained the PMP – Project Management Professional certification (OSHA Standard USA). Gained understanding of project lifecycle, process structuring, and stakeholder communication.