Open to opportunities

Esther Adesuwa

@estheradesuwa

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Dedicated customer service professional with strong administrative skills.

Nigeria

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What I'm looking for

I am seeking a role that allows me to leverage my customer service skills in a dynamic environment, with opportunities for growth and development.

As a customer care professional with extensive experience in various industries, I have honed my skills in managing customer inquiries and ensuring satisfaction. My tenure at Niyis Ltd-Sentinel End saw me maintain a remarkable 95% customer satisfaction score while effectively resolving issues and training new team members on essential support tools.

In my previous role at Pozxy Laboratory, I excelled in scheduling appointments and facilitating communication between clients and laboratory staff. My proactive approach to handling client concerns and ensuring compliance with protocols has consistently resulted in high levels of client satisfaction. Additionally, my experience in sales at Just Fab Enterprise allowed me to achieve significant revenue growth through effective customer engagement and collaboration with marketing teams.

Experience

Work history, roles, and key accomplishments

Customer Care

Niyis Ltd-Sentinel

Jan 2023 - Jan 2025 (2 years)

Managed high volumes of customer inquiries through various channels, maintaining a 95% customer satisfaction score. Resolved product concerns effectively and trained new team members on customer support tools, reducing ticket backlog by 30%.

Customer Service HubSpot Pipefy Jira Communication Skills Problem Solving

Customer Care Representative

Pozxy Laboratory

Jan 2022 - Jan 2024 (2 years)

Scheduled appointments for laboratory tests, provided test information, and handled client inquiries with professionalism. Ensured compliance with laboratory protocols and managed documentation for testing services.

Customer Service Communication Skills Documentation Management Problem Solving Scheduling Compliance

Sales Associate

Just Fab Enterprise

Aug 2021 - Jan 2022 (5 months)

Achieved a 15% increase in sales through effective customer engagement and collaboration with the marketing team. Developed strong customer relationships, resulting in increased repeat business and customer satisfaction.

Sales Customer Engagement Co Marketing Relationship Management Communication Skills Customer Satisfaction

Administrator

Kings Consulting Company

Sep 2018 - Sep 2019 (1 year)

Implemented a new scheduling system that reduced missed appointments by 35%. Managed client files efficiently and maintained strong relationships with key clients, leading to increased revenue growth.

Scheduling Client Management Communication Skills Organizational Skills Customer Satisfaction Data Management Relationship Building

Education

Degrees, certifications, and relevant coursework

University of Benin

Bachelor of Science, Human Kinetics

2016 - 2021

Pursued a Bachelor of Science degree in Human Kinetics, focusing on the study of human movement, physical activity, and health. Engaged in various projects and practical experiences that enhanced understanding of physical education and sports management.