Latifat Afolabi

Identified business opportunities, prepared presentations, negotiated deals, and managed the entire sales cycle. Participated in exhibitions and created detailed business plans to achieve goals.

Managed schedules, organized meetings, and acted as a liaison between the employer and clients. Maintained customer records and provided technical assistance to ensure customer satisfaction.

Maintained records of enrollees' data and ensured correct enrollment on the Ijele hub. Conducted utilization analyses for financial decision-making.

Handled inbound calls and emails, troubleshooting issues for enrollees. Ensured customer inquiries were addressed and maintained high customer satisfaction.

Maintained records of customer interactions and transactions, focusing on customer satisfaction and upselling opportunities.

Onboarded customers for banking products, ensured compliance with procedures, and assisted in account protection.

Maintained customer interaction records and focused on customer satisfaction while adhering to KPIs.

Completed a Higher National Diploma in Mass Communication, focusing on media studies, communication theories, and practical skills in journalism and public relations.

Achieved a National Diploma in Mass Communication, gaining foundational knowledge in media practices, communication strategies, and audience analysis.

Completed secondary education with a focus on general studies, preparing for higher education and developing foundational skills in various subjects.