At LemFi, I handle customer inquiries through Zendesk and resolve 90% of issues at first contact. My work has improved customer satisfaction scores by 35% and reduced repeat complaints by 28%.
At Sterling Bank, I supported customers with account services and transactions while promoting banking products. I contributed to a 25% increase in customer uptake and maintained compliance with banking policies and procedures.
As a Customer Service Representative at Bullaugen Technology Ltd, I responded to product and service inquiries, processed orders, and conducted post-sale follow-ups. Those follow-ups increased repeat purchases and upselling success by 67%.
