Ojo Olayinka
@ojoolayinka
Dedicated customer care representative with a passion for problem-solving.
NigeriaWhat I'm looking for
I am a highly organized and resourceful individual with a strong background in customer care. My experience spans several roles where I have excelled in providing exceptional service, resolving customer issues, and fostering positive relationships. I thrive in dynamic environments and am committed to achieving customer satisfaction through effective communication and problem-solving.
Throughout my career, I have worked with various organizations, including Fixtures Lineup Production and Fenix International, where I honed my skills in managing customer inquiries, diagnosing technical issues, and supervising service center operations. My ability to analyze situations and provide appropriate solutions has been key to my success in these roles.
I am passionate about continuous improvement and have pursued professional development in customer service excellence. I believe that my strong communication skills, empathy, and teamwork make me a valuable asset to any organization looking to enhance their customer service experience.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Fixtures Lineup Production
Jan 2022 - Present (3 years 5 months)
As a Customer Service Representative, I identified and assessed customers' needs to achieve satisfaction, managed large amounts of incoming phone calls, and followed communication procedures. I updated the company’s social media page and handled customer complaints, providing appropriate solutions within time limits.
Service Centre Associate
Fenix International
May 2019 - Jul 2021 (2 years 2 months)
In my role as a Service Centre Associate, I provided excellent customer service, resolved customer requests and complaints, diagnosed technical issues, and supervised inventory across Point of Sales. I also assisted with product development through field tests and collected customer feedback.
Contact Center Representative
Polaris Bank Yes Center
Jan 2018 - Jan 2019 (11 months)
As a Contact Center Representative, I answered incoming calls, responded to customer emails, verified customer information, and escalated issues to supervisors. I provided product information and resolved customer complaints while completing call logs and reports.
Education
Degrees, certifications, and relevant coursework
ESEP Le Berger University
Bachelor of Science, Politics and International Relations
2012 - 2016
Studied Politics and International Relations, focusing on the dynamics of political systems and international affairs.
Triumphant College
Secondary School Certificate, General Education
2006 - 2012
Completed Secondary School Certificate Examination (SSCE), gaining foundational knowledge in various subjects.
Availability
Location
NigeriaAuthorized to work in
Job categories
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