Erika Emmanuel
@erikaemmanuel
I drive strategy, operational transformation, and measurable enterprise performance growth.
NigeriaWhat I'm looking for
At Quiver-Sure Ventures, I translate corporate strategy into measurable operational plans, contributing to 15% year-on-year growth and improving organizational efficiency by 20%. I build enterprise KPIs, executive scorecards, and performance dashboards that strengthen accountability and decision-making.
I've led cross-functional operations, finance, administration, customer service, and HR teams, while reducing operating costs by 12% through strategic partnerships and increasing on-time project delivery by 30%.
My background spans strategy, operations, financial services, credit risk, mortgage sales, administration, business intelligence, customer service and organizational transformation.
Experience
Work history, roles, and key accomplishments
Chief Operating Officer
Quiver-Sure Ventures
Jan 2021 - Present (5 years 9 months)
Partner with executive leadership to translate corporate strategy into measurable operational plans, contributing to 15% year-on-year business growth. Improved organizational efficiency by 20% through enterprise-wide process optimization and operational performance management.
Minister / Volunteer Pastor
The Elevation Church
Jan 2011 - Present (15 years 9 months)
Ministry Lead for Greatness Community Management, Audit & Compliance. Mentor and leadership facilitator at the church's training institute (TECI, PLLI).
Operations Administrator
Quiver-Sure Ventures
Jan 2010 - Jan 2021 (11 years)
Coordinated strategic projects and monitored execution through PMO dashboards, achieving 95% strategic initiative alignment. Improved operational reporting and workflow visibility using Wrike and digital collaboration platforms.
Home Loan Sales Consultant
Stanbic IBTC Bank Plc
Dec 2008 - Dec 2009 (1 year)
Originated and closed mortgage financing opportunities through consultative selling and relationship management. Closed mortgage financing transactions worth ₦5.1 billion for a major oil & gas cooperative.
Credit Risk & Reconciliation Officer
Union Homes Savings & Loans Plc
Dec 2005 - Dec 2008 (3 years)
Conducted comprehensive credit risk assessments and analyzed customer financial profiles to support informed lending decisions. Reduced loan default exposure by 15% through proactive credit monitoring and portfolio risk management.
Customer Service Officer
Union Homes Savings & Loans Plc
Dec 2003 - Dec 2005 (2 years)
Improved customer satisfaction by 25% through responsive, solution-oriented service delivery and effective issue resolution. Increased customer retention by implementing feedback-driven service improvements and strengthening client relationships.
Public Relations Officer (NYSC)
Shell Petroleum Development Company Plc
Jan 2002 - Jan 2003 (1 year)
Coordinated executive corporate hospitality programmes and high-profile stakeholder events, including executive golf tournaments. Provided protocol and stakeholder liaison support for government officials, senior executives, business partners, and industry representatives.
Education
Degrees, certifications, and relevant coursework
IIBM Swiss International Management Academy
Doctor of Business Administration, Business Administration
Doctor of Business Administration (DBA) program currently in view.
University of the People
MBA, Business Administration
MBA degree from the University of the People, completed in 2025.
University of Abuja
B.Sc., Sociology
B.Sc. in Sociology from the University of Abuja.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Social media
Skills
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