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xinnies info

@xinniesinfo

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Head of Business Operations with 17 years' experience in banking, sales, and operations leadership.

Nigeria

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What I'm looking for

I am looking for senior operational leadership roles where I can drive process transformation, scale propositions, lead cross-functional teams, and deliver measurable commercial impact.

I am a results-driven Head of Business Operations and Administration with 17 years of cross-sector experience in banking operations, credit & risk analysis, FMCG distribution, logistics and e-commerce. I lead large teams, design process improvements and deliver measurable commercial outcomes across multiple regions.

My background includes driving revenue growth, negotiating high-value contracts, and delivering significant cost savings and efficiency gains — including improving profitability by 60% year-on-year and reducing overhead by 33% in a quarter. I have led regional expansions, acquired thousands of merchant accounts rapidly, and managed complex stakeholder relationships.

I combine analytical training (Data Analyst Program, McKinsey Forward Africa) with hands-on operational leadership to build scalable propositions, optimize customer experience, and ensure regulatory compliance. I seek opportunities to lead process transformation and product-commercial initiatives that demonstrate clear ROI.

Experience

Work history, roles, and key accomplishments

Current

Head of Operations

Current

Amg/Murtala Mohammed Foundation

Manage research, proposal development and pipeline generation for new and existing programs, closing partnerships and contracts to drive organizational growth and program delivery.

Proposal Writing Fundraising Stakeholder Management Pipeline Development Contract Negotiation Program Management Research

Corporate Venture Extern

HP Tech Ventures

Dec 2024 - Dec 2024 (0 months)

Conducted profiling and research on pre-seed startups and performed data-analytics projects to support deal sourcing and business-model and value-chain analysis for VC evaluation.

Market Research Data Analysis Due Diligence Venture Capital

Head of Banking Operations

Maestro Microfinance Bank

Dec 2024 - Dec 2024 (0 months)

Led strategic planning and implementation of core banking operations, customer management framework and product/account classifications while ensuring regulatory compliance and operational targets.

Core Banking Regulatory Compliance Strategic Planning Product Development Performance Monitoring Process Improvement Stakeholder Management

Zonal Business Manager

Hasal Bank

Feb 2023 - Dec 2023 (10 months)

Directed strategic planning, customer management for HNI clients, product development and branch performance monitoring while preparing monthly profitability reports for executive management.

Strategic Planning HNI Management Product Development performance reporting Branch Management Stakeholder Engagement

Senior Project Manager

Menes Resources

Sep 2016 - Dec 2020 (4 years 3 months)

Negotiated supplier and vendor contracts, reduced COGs to increase sales >30%, and delivered annual cost savings averaging 23% on accounts exceeding $0.7M through sourcing and inventory controls.

Inventory Management Contract Management Sourcing Vendor Management Sales Strategy

Zonal Manager

Just Foods West Africa

Mar 2016 - Jul 2017 (1 year 4 months)

Managed business development across 22 Northern states, achieving bi-annual sales growth targets and implementing marketing and operational strategies to improve efficiency and sales.

Business Development Regional Sales Management Marketing Strategy Team Leadership Revenue Growth

Regional Manager

Kaymu Nigeria

Oct 2014 - Feb 2016 (1 year 4 months)

Pioneered Port Harcourt regional office, managed $3M procurement spend, consolidated suppliers by 30% and built a merchant base of 6,000 within six months to drive revenue and margin growth.

Regional Management Procurement Strategic Sourcing Revenue Growth Team Building

Area Field Sales Manager

Procter & Gamble

Jun 2013 - Sep 2014 (1 year 3 months)

Implemented planning and supplier changes that reduced inventory and costs, sourced parts for a mobile unit yielding N200M revenue, and led sales initiatives that increased detergent volume by 12%.

Field Sales Trade Marketing Supplier Management Inventory Reduction Cost Optimization Revenue Generation Merchandising

Consultant

Don-B Consultants

Jul 2011 - May 2013 (1 year 10 months)

Led a consulting team to verify tax collections/reconciliation for Union Bank branches and mapped recovery strategies, achieving recovery of liabilities in excess of $22M for the Federal Government.

Tax Reconciliations Consulting Financial Recovery Team Leadership Investigation Reporting

Head Customer Service

Diamond Bank

Feb 2006 - Apr 2010 (4 years 2 months)

Conducted credit reviews for facilities >$100,000, managed client relationships and led a team of bankers to exceed sales goals through consultative selling and risk assessment.

Credit Analysis Client Relationship Management Sales & Management Risk Assessment Team Leadership

Operations Supervisor

Unity Bank

Apr 2002 - Feb 2006 (3 years 10 months)

Managed branch operations and compliance, supervised payments and receipts processes, and handled commercial papers and term deposits to ensure timely reinvestment or liquidation.

Branch Operations & Compliance Treasury Operations Process Control Customer Service