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Silvanus Ejiro Okaka

@silvanusejirookaka

Senior Operations Executive with 15+ years driving business transformation, project delivery, and executive/customer operations.

Nigeria

Message

What I'm looking for

I’m looking to lead operations and business transformation—owning project delivery, onboarding/customer operations, and executive reporting in teams that value structured execution, cross-functional collaboration, and measurable improvements.

I’m a results-oriented Senior Operations & Project Management Executive with 15+ years of experience improving operational excellence through business transformation, end-to-end project delivery, and disciplined execution across technology, logistics, infrastructure, digital services, and startup environments.

I build structured systems that strengthen workflow efficiency and stakeholder alignment—then translate that structure into outcomes. From SOP development and performance management to executive reporting and confidential communications, I’m focused on helping leadership move faster with clarity and control.

In my recent roles, I’ve led day-to-day operational and commercial activities to support growth, including customer onboarding, implementation coordination, and cross-functional alignment between commercial and technical teams. I also directed operational planning and implemented process improvements that improved organizational efficiency.

Earlier, I standardized onboarding procedures to improve implementation consistency and customer retention, and I managed ICT, infrastructure, logistics, and operational projects from initiation through delivery. I’m driven by measurable improvements, risk-aware planning, and customer-centric operational support—supported by certifications including CEH, CompTIA Security+, and Cisco CCNA.

Experience

Work history, roles, and key accomplishments

Current

Chief Commercial Officer

Current

TalkMonie Technologies Limited

Sep 2024 - Present (1 year 10 months)

Lead day-to-day operational and commercial activities supporting business growth, including customer onboarding, implementation, and client engagement. Coordinate workflows and executive reporting across commercial and technical teams and support strategic partnerships and operational planning.

Operations Management Commercial Operations Customer Onboarding Workflow Optimization Executive Reporting Cross functional Coordination Strategic Partnerships Operational Planning

Executive Director of Operations

Silmagnate Limited

Jan 2025 - Jun 2025 (5 months)

Direct operational planning and business coordination while managing executive reporting and documentation. Implement process improvements to strengthen organizational efficiency.

Operational Planning Executive Operations Executive Reporting Documentation Process Improvement

Director of Operations & Project Delivery

YIPPEE Limited

Oct 2008 - Dec 2022 (14 years 2 months)

Managed ICT, infrastructure, logistics, and operational projects from initiation through delivery, including procurement and coordination of vendors, contractors, and project teams. Developed SOPs and operational documentation, managing stakeholder communications and executive reporting to improve operational efficiency.

Project Delivery Operational Management Procurement Coordination Vendor Management Contractor Management SOP Development Project Reporting Stakeholder Management Executive Reporting Logistics Planning

Head of Operations & Client Onboarding

Yippeehub

Jul 2019 - Sep 2022 (3 years 2 months)

Manage customer onboarding and implementation processes, coordinating client communication and issue resolution while maintaining onboarding documentation. Improve customer engagement through structured follow-up processes and standardized onboarding procedures.

Customer Onboarding Implementation Support Customer Communications Issue Resolution Customer Success

Operations & Logistics Manager

Tiada Cars

Apr 2016 - Jun 2019 (3 years 2 months)

Coordinate procurement, logistics, inventory, and supplier relationships while managing operational documentation and customer delivery processes. Improve logistics planning and vendor coordination.

Operations Management Procurement Coordination Logistics Planning Inventory Management Vendor coordination