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Obinna Okonkwo

@obinnaokonkwo

Commercial & Operations Risk Manager at IKEJA ELECTRIC PLC who improved monthly revenue collections by up to 99%.

At IKEJA ELECTRIC PLC, I led commercial operations and revenue assurance initiatives that improved monthly revenue collections by up to 99%. I also identified revenue leakages through billing analysis and supported metering initiatives to improve billing transparency.

I improved debt recovery through customer segmentation and achieved a customer complaint resolution rate above 95%. I produced executive performance reports and worked with cross-functional teams on commercial and operational improvements.

At PURE OIL LIMITED, I directed business operations and pursued customer acquisition, retention, and business development initiatives. Earlier, I contributed to banking operations and helped improve profitability at MORTGAGES PHB from a ₦3.5 million deficit to a ₦10 million profit position within three months.

Experience

Work history, roles, and key accomplishments

Commercial & Operations Risk Manager

Ikeja Electric Plc

Aug 2018 - Nov 2025 (7 years 3 months)

Led commercial operations and revenue assurance initiatives, driving improvements in collections, billing efficiency, debt recovery, and customer satisfaction. Delivered up to 99% improvement in monthly revenue collections and achieved over 95% customer complaint resolution rate.

Revenue Assurance Billing Efficiency Debt Recovery Customer Segmentation Data Analysis MIS Reporting Regulatory Compliance Stakeholder Engagement Performance Management

General Manager

Pure Oil Limited

Apr 2012 - Jun 2018 (6 years 2 months)

Provided strategic leadership for business operations, customer management, marketing, and organizational growth. Directed overall business operations and led customer acquisition and retention strategies.

Business Development Strategic Planning Customer Management Project Management Operational Efficiency Team Leadership

Procurement Inventory Executive

Guys and St Thomas Foundation Trust (King's College Hospital

Jul 2011 - Mar 2012 (8 months)

Managed procurement and supply chain operations supporting critical healthcare service delivery. Optimized inventory management and procurement processes across multiple hospital departments.

Procurement Inventory Management Supply Chain Stakeholder Engagement Training

Mortgage Specialist / Relationship Manager

Mortgages PHB

Apr 2008 - May 2011 (3 years 1 month)

Improved business profitability from a ₦3.5 million deficit to a ₦10 million profit position within three months. Facilitated mortgage financing transactions and managed high-value customer relationships.

Mortgage Finance Customer Relationship Management Financial Advisory Business Development Transaction Processing

Teller Supervisor / Vault Custodian / Marketing Officer

Guaranty Trust Bank Plc

Jul 2007 - Mar 2008 (8 months)

Mobilized over ₦100 million in deposits within four months. Managed branch cash operations, supervised teller operations, and oversaw ATM and Western Union operations.

Cash Management Teller Operations Customer Acquisition Relationship Management Regulatory Compliance

Operations Specialist

First Bank of Nigeria Plc

Apr 2005 - Jun 2007 (2 years 2 months)

Contributed to branch automation and operational transformation initiatives. Managed customer service, transaction processing, clearing operations, and funds transfers.

Operations Management Customer Service Transaction Processing Clearing Operations Funds Transfer Technical Support