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Kingsley Arukwe

@kingsleyarukwe

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I build scalable operations, controls, and data systems that turn strategy into execution.

Nigeria

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What I'm looking for

I'm looking to help founders and growth-stage businesses turn strategy into execution by building scalable operating systems, clear ownership, performance structures, controls, and data-driven reporting.

I've built operational infrastructure for nuMoni Rewards & Marketing, establishing workflows, controls, reporting, merchant operations, settlements, and customer support for a scaling fintech.

I improved operational efficiency by 35%, supported 50,000+ monthly transactions, expanded merchant operations to 200+ merchants, and strengthened reconciliation, exception management, and financial controls.

At Cypress Constellation, I led strategy and insights that increased a national microfinance bank's market share by 15%, supported N300M+ in funding, and directed N75M+ campaigns. I also grew an electronics brand's organic audience by 100K+ and increased sales by 23%.

My earlier banking and commercial work includes overseeing N20B+ in monthly GTBank transactions at 100% accuracy and closing N220M+ in property sales. I use Power BI, SQL, Python, and business intelligence to turn operational data into clear decisions and accountable execution.

Experience

Work history, roles, and key accomplishments

Chief Operating Officer

nuMoni Rewards & Marketing Co. Limited

Jul 2025 - Aug 2026 (1 year 1 month)

Built operational infrastructure for a scaling fintech, improving efficiency by 35% and supporting 50,000+ monthly transactions. Led merchant operations, expanding to 200+ merchants and maintaining 100% accuracy in financial processes.

Business Operations Process Improvement SOPs KPI Management Performance Management Merchant Operations Management Reporting Data Analysis Business Intelligence

Head of Insights & Strategy

Cypress Constellation Limited

Apr 2024 - Jul 2025 (1 year 3 months)

Spearheaded digital and brand strategy for a national microfinance bank, increasing market share by 15%. Secured N300M+ in funding and directed N75M+ campaigns for a major oil and gas company.

Brand Strategy Market Research Campaign Management Cross functional Leadership Data Driven Decision Making

Head of Digital & Content Marketing

Cypress Constellation Limited

Sep 2018 - Mar 2024 (5 years 6 months)

Drove 100K+ organic follower growth and a 3x increase in engagement rates for an electronics brand. Optimized N15M+ in ad spend, increasing CTR by 56%.

Digital Marketing Content Marketing Social Media Strategy Ad Optimization Brand Development

Investment Advisor

Grenadines Homes

Feb 2018 - Sep 2018 (7 months)

Closed N220M+ in property sales within 8 months and managed a portfolio of 30+ high-value clients, boosting repeat purchases by 35%.

Sales Customer Relationship Management Portfolio Management Negotiation

Branch Head – Operations & Client Relations

Guaranty Trust Bank

Jun 2013 - Oct 2017 (4 years 4 months)

Oversaw N20B+ in monthly transactions with 100% accuracy and zero unresolved discrepancies. Converted 60%+ of walk-in clients to e-banking platforms and reduced audit queries by 30%.

Operations Management Client Relations Compliance Process Coordination E Banking

Banking Executive

Guaranty Trust Bank

Jun 2008 - Jun 2013 (5 years)

Improved counter service efficiency by 30% and reduced transaction error rates through proactive frontline team leadership. Achieved 93%+ ATM uptime and maintained a 98% daily issue resolution rate.

Frontline Leadership Service Delivery ATM Operations Issue Resolution SLA Management