Open to opportunities

Erica Carr

@ericacarr

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Experienced Client Experience Architect and Global Ops Consultant.

United States

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What I'm looking for

I seek a role that values strategic thinking and offers opportunities for growth in client experience and operational excellence.

I am a resourceful and detail-driven operations consultant with over 15 years of experience supporting high-level executives, entrepreneurs, and service-focused brands. I excel at managing shifting priorities, streamlining workflows, and serving as a calm, trustworthy point of contact in fast-paced environments. My proven success in coordinating remote teams, managing complex calendars, and improving systems has elevated client experiences across global contexts.

Throughout my career, I have been recognized for making operations run smoother and more efficiently. From serving as the right hand to CEOs to launching customer engagement campaigns that drove over $2M in quarterly revenue, I bring a strategic mindset and polished delivery to every project. My commitment to excellence is reflected in my ability to implement new tech tools and improve processes, ensuring that every touchpoint becomes a signature experience.

Experience

Work history, roles, and key accomplishments

Current

Remote Admin & Project Coordinator

Current

Pacific Motor Works

Jan 2023 - Present (2 years 5 months)

Overhauled office systems and digitized workflows to improve daily operations, reduce errors, and boost customer satisfaction. Implemented new tech tools for invoicing, payroll, and time tracking using QuickBooks and Google Workspace.

Digital Workflow Implementation Quickbooks Google Workspace

Current

Executive Assistant to CEO

Current

AX Ranch LLC

Jan 2024 - Present (1 year 5 months)

Served as the CEO's right hand for scheduling, meeting coordination, and multi-vendor communication across real estate, construction, and agricultural initiatives. Provided project oversight and scheduling alignment for internal teams and external collaborators.

Scheduling Team Collaboration

Customer Success Strategist & Regional Presenter

Pure Home Efficiency

Jan 2020 - Dec 2022 (2 years 11 months)

Launched customer engagement campaigns across six untapped U.S. markets, helping drive $2M+ in quarterly revenue through improved education and client targeting. Delivered high-converting presentations in person and virtually, earning the top conversion rate in company history.

Customer Engagement Sales Presentation

Fractional Operations Partner

Erica Carr Consulting

Jan 2005 - Dec 2020 (15 years 11 months)

Delivered global education events and consulting support across 15+ countries, focused on entrepreneurship, service design, and operational strategy. Collaborated with small business owners, chefs, and creatives to develop scalable systems, launch experiences, and refine client-facing workflows.

Consulting entrepreneurship Service Design

Executive Assistant / Estate Organizer

UHNW Private Clients

Jan 2018 - Dec 2023 (5 years 11 months)

Supported ultra-high net worth individuals with both remote and on-site estate, travel, and event management. Coordinated private travel, vendor contracts, and international logistics with discretion and precision.

Travel Coordination Event Management

Education

Degrees, certifications, and relevant coursework

Independent Study

Ongoing Learning, Global Applied Learning

Engaged in independent coursework, mentorship, and international field training across over 15 countries. Focused on business education, cross-cultural communication, systems design, public speaking, and operations strategy.

International TEFL Academy

Level 5 Certificate in Teaching English as a Foreign Language, Teaching English as a Foreign Language

Grade: Distinction

Achieved Distinction in student outcomes and was awarded a merit level assessment. This certification is Cambridge regulated (OFQUAL RQF).

Thomas Keller Restaurant Group

Training, Leadership and Hospitality

Completed training focused on high-touch service, operational logistics, and luxury client experience. This program was conducted at a 3 Michelin Stars restaurant group.

The Art Institute of Seattle

Associate of Arts, Music Business

Pursued an Associate of Science degree with a focus on business operations within the entertainment and creative industries. This was a two-year program.