Open to opportunities

Erica Carr

@ericacarr

AI-enabled operations coordinator turning scattered workflows into clear systems, SOPs, and remote-ready execution for small teams.

United States

Message

What I'm looking for

I’m looking for remote operations, project coordination, or executive support work with a small or growing team. I’m strongest in roles where I can organize messy workflows, document processes, improve systems, communicate clearly, and turn vague needs into clear next actions using AI tools, project platforms, and practical problem-solving.

Operations Coordinator and remote project support professional with experience helping small businesses turn scattered workflows into clear systems, documentation, and day-to-day structure.

Currently supporting a residential construction company with Buildertrend operations, invoice review, vendor communication, lead follow-up, SOP documentation, and AI-assisted workflow development. I build practical systems for business owners who need someone self-directed, organized, and able to turn vague needs into clear next actions.

Experienced across operations support, project coordination, client experience, professional education, event production, private operations support, and creative business development. Comfortable working remotely, learning new tools quickly, and using platforms like Google Workspace, Canva, Buildertrend, QuickBooks, ChatGPT, Claude, Gemini, Perplexity, Descript, and Otter.ai to research, organize, document, and execute efficiently.

Experience

Work history, roles, and key accomplishments

Current

Operations Coordinator

Current

Tim Lloyd Construction LLC

Jul 2025 - Present (1 year 1 month)

Managed day-to-day Buildertrend operations, including bills, invoices, project documentation, and workflow support. Reviewed vendor bills and supporting documentation and supported client invoicing/documentation flow for more than $150K in monthly invoices.

Buildertrend Invoice Processing Bill Review Project Documentation Workflow Support Operational Playbooks Client Invoicing Support Documentation Flow Subcontractor and Vendor Coordination Certificates of Insurance Internal Audit Documentation Website Rebuild Support Social Media Planning Client Testimonial Interviews Jobsite Photo Documentation AI Tools for Process Research Documentation Drafting Troubleshooting

Executive Assistant / Estate Organizer

UHNW Private Clients

Dec 2017 - Dec 2025 (8 years)

Supported ultra-high net worth individuals with both remote and on-site estate, travel, and event management. Coordinated private travel, vendor contracts, and international logistics with discretion and precision.

Travel Coordination Event Management

Executive Assistant to CEO

AX Ranch LLC

Dec 2023 - Jul 2025 (1 year 7 months)

Served as the CEO's right hand for scheduling, meeting coordination, and multi-vendor communication across real estate, construction, and agricultural initiatives. Provided project oversight and scheduling alignment for internal teams and external collaborators.

Scheduling Teamwork

Customer Success Strategist & Regional Presenter

Pure Home Efficiency

Jan 2020 - Dec 2022 (2 years 11 months)

Launched customer engagement campaigns across six untapped U.S. markets, helping drive $2M+ in quarterly revenue through improved education and client targeting. Delivered high-converting presentations in person and virtually, earning the top conversion rate in company history.

Customer Engagement Sales Presentation Skills

Fractional Operations Partner

Erica Carr Consulting

Jan 2005 - Dec 2020 (15 years 11 months)

Delivered global education events and consulting support across 15+ countries, focused on entrepreneurship, service design, and operational strategy. Collaborated with small business owners, chefs, and creatives to develop scalable systems, launch experiences, and refine client-facing workflows.

Consulting entrepreneurship Service Design

Creative Business Development

Erica Carr

Developed and delivered business-focused beauty education for working artists, including service packaging, bridal client experience, sales strategy, client qualification, and revenue-generating service design. Coordinated live events, educational programming, sponsor/vendor communication, presenter logistics, attendee communications, and on-site execution.

Service Packaging Bridal Client Experience Sales Strategy Client Qualification Revenue Generating Service Design Educational Programming Sponsor Vendor Communication Presenter Logistics On Site Execution Attendee Communication

Event Production & Education

Erica Carr

Designed, produced, and taught a sold-out annual professional education program for beauty industry professionals for five consecutive years. Produced and taught additional sold-out classes and developed a learning model to reduce trade show session overlap by providing access to featured instructors.

Event Production Professional Education Programming Curriculum Design Teaching Sponsorship Coordination Staff Support Lodging Logistics Attendee Experience Multi Day Programming Class Production Service Design Client Experience Learning Model Design

Education

Degrees, certifications, and relevant coursework

Independent Study

Ongoing Learning, Global Applied Learning

Engaged in independent coursework, mentorship, and international field training across over 15 countries. Focused on business education, cross-cultural communication, systems design, public speaking, and operations strategy.

International TEFL Academy

Level 5 Certificate in Teaching English as a Foreign Language, Teaching English as a Foreign Language

Grade: Distinction

Achieved Distinction in student outcomes and was awarded a merit level assessment. This certification is Cambridge regulated (OFQUAL RQF).

Thomas Keller Restaurant Group

Training, Leadership and Hospitality

Completed training focused on high-touch service, operational logistics, and luxury client experience. This program was conducted at a 3 Michelin Stars restaurant group.

The Art Institute of Seattle

Associate of Arts, Music Business

Pursued an Associate of Science degree with a focus on business operations within the entertainment and creative industries. This was a two-year program.