Open to opportunities

Bella Ejercito

@bellaejercito

Executive assistant and operations coordinator with 10+ years supporting leaders, clients, and vendors through streamlined workflows.

United States

Message

What I'm looking for

I’m looking to support executive teams as a trusted operations and executive assistant—streamlining workflows, coordinating vendors/projects, and improving customer experiences using data, CRM, and modern tools.

I’m a highly organized, resourceful administrative and operations professional with 10+ years supporting executives and leadership teams. I streamline workflows, manage competing priorities, and build trusted relationships with clients, vendors, and partners to keep operations running smoothly.

Across roles in customer success, vendor partnership management, and technical support, I improve processes through reporting, data analysis, and clear communication. I also bring hands-on digital expertise—administering websites, running SEO and Google Ads, and optimizing social media—while leading operations work that supported strong business outcomes.

Experience

Work history, roles, and key accomplishments

Current

Digital Marketing Consultant

Current

Dunn Luxury Selections

Jan 2025 - Present (1 year 5 months)

Built and administered a small business website and provided ongoing consulting and administrative support to improve online presence and operations. Developed SEO strategies and managed Google Ads campaigns to increase visibility and customer engagement.

Website Administration SEO Strategy Google Ads Management Digital Marketing Business Consulting Customer Engagement Administrative Operations CRM Management

Freelance Operations Manager

Dust & Shine Cleaning

Jan 2024 - Jan 2025 (1 year)

Managed day-to-day operations for a residential and commercial cleaning business with approximately $800K–$1M in annual revenue. Led recruiting and qualification of cleaning professionals, improved scheduling and service delivery processes, and optimized social media and marketing to drive acquisition and retention.

Operations Management Service Delivery Scheduling Process Improvement Customer Retention

Vendor Partner Manager

Tax Goddess Business Services

Jan 2022 - Jan 2024 (2 years)

Managed strategic vendor partnerships for a specialized tax and family office advisory firm serving high-net-worth individuals and business owners. Qualified prospective partners, maintained external vendor relationships, and produced partnership performance reports while supporting sales administration and client communications.

Vendor Management Partnership Development Sales Administration Client Communication performance reporting Operational Coordination

Customer Success Manager

Luxe Tribes

Jan 2020 - Jan 2022 (2 years)

Provided customer support for accounts, payments, and service inquiries while building trusted client relationships. Created and analyzed operational and customer service reports to identify trends, recommend improvements, and support leadership coordination across departments.

& Customer Success Customer Support Client Relationship Management Trend Analysis Cross functional Coordination

Technical Support Specialist

The Results CX

Jan 2014 - Jan 2020 (6 years)

Delivered technical support and resolved customer issues through high-volume inbound communications. Supported onboarding and training for new team members, maintained strong customer satisfaction through effective problem-solving, and produced end-of-day operational reports for management review.

Technical Support Customer Onboarding Training Enablement End Of Day Reporting Process documentation Knowledge Sharing Customer Satisfaction