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Sonia Tello

@soniatello

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I build organized operations, training, and client experiences across multi-site teams.

United States

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What I'm looking for

I'm looking for an operations-focused role where I can build structure, improve workflows, coordinate teams and vendors, support training and documentation, and help leadership deliver consistent results.

I've led operations for Simply Vegas, supporting 575+ agents across five offices through training, events, facilities, communications, vendor management, and process improvements.

I build practical workflows, policies, forms, timelines, and tracking tools that turn shifting priorities into clear action. I partner with leadership to coordinate resources, resolve blockers, and keep operational work moving.

Across Realty One Group, Amazon, Ebuyhouse, and the Nevada State Board of Cosmetology, I've supported onboarding, documentation, compliance, customer service, technical troubleshooting, and high-volume operations. At Realty One Group, I implemented paperless workflows that reduced document turnaround time by approximately 75%.

I'm comfortable managing sensitive information, communicating with diverse audiences, and delivering accurate records and training. My work combines operational structure, client-facing coordination, and reliable follow-through.

Experience

Work history, roles, and key accomplishments

Executive Assistant / Event Coordinator

Various Realtors

Sep 2025 - Jun 2026 (9 months)

Coordinated client communications, scheduling, documentation, vendors, contracts, and deliverables across multiple engagements. Planned and executed client-facing events and appreciation experiences, managing logistics, talent, vendors, and on-site operations.

Client Communication Scheduling Documentation Vendor Management Contract Management Event Planning Logistics On site Operations

Fulfillment Center Associate/ IT, Culture & Learning Ambassador

Amazon

Nov 2022 - Nov 2025 (3 years)

Supported operational and technical initiatives in a high-volume environment, troubleshooting issues and coordinating timely solutions. Delivered cross-departmental training and maintained tracking and documentation with accuracy above 99.5%.

Operations Troubleshooting Training Documentation Data Tracking Accuracy

Director of Operations/Agent Experience

Simply Vegas

Mar 2021 - Apr 2024 (3 years 1 month)

Led operational initiatives supporting 575+ agents across five offices, managing multiple workstreams involving training, events, facilities, communications, vendors, and process improvements. Built and maintained timelines, tracking tools, policies, forms, and operational workflows to create structure and improve repeatability.

Operations Management Training Event Coordination Facilities Management Vendor Management Process Improvement GoHighLevel Excel Google Sheets Lone Wolf Platform Suite Cross functional Coordination Risk Management

Office Administrator

Realty One Group

Jun 2019 - Mar 2021 (1 year 9 months)

Coordinated onboarding, training, recruiting, documentation, and office projects across multiple competing priorities. Implemented paperless workflows using SkySlope and Google Workspace, reducing document turnaround time by approximately 75%.

Onboarding Training Recruitment Documentation Project Coordination SkySlope Google Workspace Google Sheets Data Tracking

Business Development Representative

Ebuyhouse

Jan 2019 - May 2019 (4 months)

Trained employees after onboarding while coordinating client communications, schedules, documentation, and follow-up in a fast-paced startup environment. Helped organize workflows and resources so information was communicated clearly and deliverables remained on schedule.

Training Client Communication Scheduling Documentation Workflow Organization Marketing Outreach

Lead Service Specialist

Nevada State Board of Cosmetology

Jan 2018 - Apr 2018 (3 months)

Coordinated regulatory documentation, training, customer service, and operational tracking in a deadline-driven environment. Developed troubleshooting guides and FAQs to improve knowledge sharing, service consistency, and access to frequently used information.

Regulatory Documentation Training Customer Service Operational Tracking Troubleshooting Google Sheets Documentation

Personal Banker II

Town & Country Bank

Oct 2015 - Jan 2018 (2 years 3 months)

Mentored teller staff on service expectations, procedures, and compliance requirements while providing constructive day-to-day support. Supported audits and product or marketing rollouts while maintaining confidentiality, accuracy, and regulatory compliance.

Mentorship Compliance Audit Product Rollout Marketing Confidentiality Regulatory Compliance

Director of Operations/Senior Editor

Smith Durant

Jan 2015 - Jun 2016 (1 year 5 months)

Managed project timelines, editorial calendars, team deliverables, resource allocation, and publication readiness across simultaneous initiatives. Coordinated leadership, writers, and different vendors to resolve issues, maintain deadlines, and meet quality standards.

Project Management Editorial Calendar Resource Allocation Vendor Management Workflow Improvement Quality Standards