Emmanuel Jeemon

• Managed 10+ survey projects, ensuring timely participation and engagement from healthcare professionals.
• Executed targeted digital campaigns across multiple channels, increasing survey response rates by 20%.
• Created and managed content, improving engagement and reducing drop-off rates by 15%.
• Expanded the healthcare expert panel by 4% through vendor partnerships and outreach initiatives.
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• Managed and resolved 500+ IT incidents and service requests within defined SLAs using ServiceNow and Jira ticketing systems.
• Applied ITIL v4 best practices to prioritize and resolve high-severity incidents, ensuring minimal business disruption.
• Monitored and analyzed ticket trends and implemented proactive solutions to reduce recurring issues by 25%.
• Executed infrastructure changes and up

• Provided online counselling on educational solutions.
• Assisted in sales of Byju's products.
• Created effective marketing, sales, and promotional initiatives to drive revenue.
• Maintained up-to-date, comprehensive CRM systems, aiding sales lifecycle monitoring and progression

* Conducted market analysis and customer expectation surveys, delivering insights that shaped future engagement campaigns.
* Compiled and presented a detailed market report, guiding strategic decisions to improve student development programs.
* Coordinated with multiple stakeholders to expand outreach efforts, ensuring maximum impact on student career growth.

Pursuing a Master's degree in Logistics and Supply Chain Management, with coursework in strategic procurement, global operations, supply chain analytics, and quantitative decision making.