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Aditi srivastava

@aditisrivastava

Message

Operations professional bridging data analysis and client-focused process improvements.

India

Message

What I'm looking for

I seek a data-driven operations role where I can improve processes, lead cross-functional projects, mentor users, and drive measurable client satisfaction and efficiency gains.

I am an operations professional with a strong grounding in data analysis and client account management, currently pursuing an MBA in Data Science and Business Analytics. I combine hands-on operational oversight with analytical skills to drive measurable efficiency and client satisfaction improvements.

In recent roles I led cross-functional projects, implemented process improvements that raised operational efficiency by up to 30%, and produced timely reports and KPIs that increased productivity and campaign effectiveness. I have experience onboarding users, delivering training, and reducing churn through proactive support and engagement.

I hold certifications in Data Analysis and IBM Data Science, completed projects using MS Excel, MySQL and Jupyter Notebook, and published an IoT-based final-year project. I seek opportunities where I can apply analytics-driven operations leadership to scale processes and improve customer outcomes.

Experience

Work history, roles, and key accomplishments

Current

Operations Associate

Current

CXS Hikinex

Sep 2024 - Present (1 year 9 months)

Proactively identified and executed process improvements that boosted operational efficiency up to 30% and developed KPIs that increased departmental productivity by 20%, while achieving a 95% on-time project completion rate for cross-functional initiatives.

Process Improvement KPIs Project Management Data Analysis Client Relationship Management Reporting Microsoft Excel

Operations Executive

College Dunia

Jun 2024 - Sep 2024 (3 months)

Managed end-to-end account operations for 15+ clients, producing 50+ monthly campaign reports and implementing strategies that increased campaign effectiveness by 30% and maintained a 95% client satisfaction rate.

Account Management Campaign Optimization Data Analysis Time Management

Trainee Operations Associate

LawSikho

Nov 2022 - Nov 2023 (1 year)

Implemented initiatives that onboarded 200+ students (25% enrollment increase), led 150+ instructional sessions improving engagement by 30%, and reduced student churn by 70% through multi-channel support and database administration.

Onboarding Training Delivery Database Administration Zoom CRM Data Reporting Customer Retention