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Devesh Dhyani

@deveshdhyani

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Detail-oriented business analyst with a passion for operational excellence.

India

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What I'm looking for

I am looking for a remote role that allows me to leverage my analytical skills and contribute to business insights and operational excellence.

I am a detail-oriented and adaptable professional with over three years of experience in production support at Morgan Stanley and eight months in operations management at a manufacturing startup, Wesclo. My expertise lies in incident management, root cause analysis, and cross-functional communication, which I have honed through my work in high-pressure environments.

Currently, I am upskilling in SQL, Python, and data visualization to transition into a Business Analyst role. I am seeking a remote opportunity where I can apply my analytical and problem-solving skills to drive business insights and operational excellence. My experience includes managing real-time incident resolution for global banking systems, optimizing supply chain processes, and collaborating with various teams to implement effective solutions.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst

Current

Wesclo

Aug 2024 - Present (10 months)

Oversaw supply chain and vendor coordination for apparel production. Built Excel-based trackers to optimize inventory and reduce stock-outs. Worked closely with the founder to identify process bottlenecks and implement fixes, managing purchase orders, vendor timelines, and shipment tracking.

Supply Chain Management Vendor Management Excel Process Improvement Shipment Tracking

Production Support Engineer

Morgan Stanley

Aug 2021 - Aug 2024 (3 years)

Managed real-time incident resolution for global banking systems, ensuring SLA adherence. Performed root cause analysis, log monitoring, and system health checks using tools like Servicenow, Salesforce, and MSRA. Collaborated with cross-functional teams for bug fixes, feature rollouts, and provided support for host machines and Python integrated tools.

ServiceNow Salesforce Python Incident Management Root Cause Analysis ITIL

Production Management Intern

Wiley Mthree

Jun 2021 - Aug 2021 (2 months)

Gained hands-on experience with Python programming, ServiceNow, and MSRA. Provided valuable support leveraging best ITIL practices to ensure efficiency in IT services. Led hands-on data manipulation using tools like ServiceNow.

Python ServiceNow ITIL Data Manipulation

Education

Degrees, certifications, and relevant coursework

ABESEC

B.Tech/B.E., Electrical and Electronics Engineering

2017 - 2021

Grade: 7.45

Completed a Bachelor of Technology/Engineering degree focusing on Electrical and Electronics Engineering. Studied core concepts in electrical systems, electronics, and related fields.