Open to opportunities

emmanuel jeemon

@emmanueljeemon

IT Service Management and Supply Chain professional driving efficiency with cloud, data, and remote operations expertise.

Germany

Message

What I'm looking for

I seek fully remote roles where I can improve operational efficiency using ITSM, cloud and data skills, work asynchronously across time zones, and grow in supply chain and cloud operations.

I am an IT Service Management and Supply Chain professional with 3+ years of remote-ready experience delivering measurable operational improvements across global teams.

I have managed 500+ incidents and service requests with 98% SLA compliance, applied ITIL v4 practices, and resolved AWS infrastructure issues to maintain stable cloud operations.

In supply chain and analytics contexts I reduced operational errors by 25%, improved service delivery efficiency by 15%, and automated reporting workflows to save hours weekly.

I collaborate asynchronously across time zones, mentor remote teammates, create clear technical documentation, and am pursuing an MSc in Logistics & Supply Chain Management to further align IT and operations excellence.

Experience

Work history, roles, and key accomplishments

Associate - Community

ZoomRx

Apr 2024 - Sep 2024 (5 months)

Managed 10+ concurrent survey projects and multi-channel campaigns that increased response rates by 20%; implemented quality controls that reduced operational errors by 25% and automated reporting saving 4 hours/week.

Survey Management Vendor Management KPI Analysis Cross Functional Collaboration Panel Management

Associate - Cloud Infrastructure

UST

May 2022 - Sep 2023 (1 year 4 months)

Managed 500+ IT incidents with 98% SLA compliance using ServiceNow and Jira; reduced recurring issues by 25% and improved service delivery efficiency by 15% through automation and proactive monitoring of AWS environments.

ServiceNow Jira AWS EC2 S3 Cloudwatch Incident Management Automation Root Cause Analysis Technical Documentation

Business Development Associate

BYJU’S

Sep 2020 - Nov 2020 (2 months)

Provided remote consultative sales and customer counseling, managed CRM workflows, and supported digital marketing initiatives to drive conversions during the sales lifecycle.

Sales Lifecycle CRM Consultative Selling Digital Marketing Lead Management Remote Sales

Sales and Marketing Intern

MG Motors

Jun 2020 - Aug 2020 (2 months)

Conducted market analysis and customer surveys that produced actionable insights for engagement campaigns and supported stakeholder coordination to expand outreach.

Market Research Survey Report Writing Competitive Analysis Market Insights