emmanuel jeemon
@emmanueljeemon
IT Service Management and Supply Chain professional driving efficiency with cloud, data, and remote operations expertise.
What I'm looking for
I am an IT Service Management and Supply Chain professional with 3+ years of remote-ready experience delivering measurable operational improvements across global teams.
I have managed 500+ incidents and service requests with 98% SLA compliance, applied ITIL v4 practices, and resolved AWS infrastructure issues to maintain stable cloud operations.
In supply chain and analytics contexts I reduced operational errors by 25%, improved service delivery efficiency by 15%, and automated reporting workflows to save hours weekly.
I collaborate asynchronously across time zones, mentor remote teammates, create clear technical documentation, and am pursuing an MSc in Logistics & Supply Chain Management to further align IT and operations excellence.
Experience
Work history, roles, and key accomplishments
Associate - Community
ZoomRx
Apr 2024 - Sep 2024 (5 months)
Managed 10+ concurrent survey projects and multi-channel campaigns that increased response rates by 20%; implemented quality controls that reduced operational errors by 25% and automated reporting saving 4 hours/week.
Associate - Cloud Infrastructure
UST
May 2022 - Sep 2023 (1 year 4 months)
Managed 500+ IT incidents with 98% SLA compliance using ServiceNow and Jira; reduced recurring issues by 25% and improved service delivery efficiency by 15% through automation and proactive monitoring of AWS environments.
Business Development Associate
BYJU’S
Sep 2020 - Nov 2020 (2 months)
Provided remote consultative sales and customer counseling, managed CRM workflows, and supported digital marketing initiatives to drive conversions during the sales lifecycle.
Sales and Marketing Intern
MG Motors
Jun 2020 - Aug 2020 (2 months)
Conducted market analysis and customer surveys that produced actionable insights for engagement campaigns and supported stakeholder coordination to expand outreach.
Education
Degrees, certifications, and relevant coursework
Technische Universität Darmstadt
Master of Science, Logistics & Supply Chain Management
2024 -
Pursuing a Master of Science in Logistics and Supply Chain Management focusing on advanced supply chain, logistics, and operations concepts.
College of Engineering Trivandrum
Bachelor of Technology, Industrial Engineering
2016 - 2020
Completed a Bachelor of Technology in Industrial Engineering covering industrial systems, process optimization, and quality control.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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