Diksha Chowdhury
@dikshachowdhury
I improve operations, resolve incidents, and streamline client support processes.
IndiaWhat I'm looking for
I've supported operations and client outcomes at Accenture Solutions, Amazon Development Centre, Wipro, and Tech Mahindra. At Accenture, I document incidents across CRM and ITSM platforms, analyze business processes, monitor operational metrics, and collaborate on client solutions.
I've led requirements-focused project meetings, supported post-incident reviews and root-cause analysis, created KPI reporting, and identified recurring issues to improve processes. My background combines operations and supply chain management, applied finance, computer science, networking, Excel, and C/C++.
Experience
Work history, roles, and key accomplishments
Documented incidents and tickets in CRM/ITSM platforms, analyzed business processes for improvements, monitored operations, and collaborated with cross-functional teams to develop client solutions.
Handled enquiries, explained procedures, designed performance improvement plans, provided post-incident review support, and led project meetings to align team objectives with client goals.
Analyzed and synthesized data to identify and resolve systemic problems, identified recurring issues, performed root cause analysis, and suggested process improvements.
Identified and resolved customer queries using internal tools, and produced KPI reports to provide an overview of business health and profitability.
Education
Degrees, certifications, and relevant coursework
Narsee Monjee Institute of Management and Studies
Executive MBA, Operations and Supply Chain, Applied Finance
2023 -
Pursuing an Executive MBA with dual specialization in Operations and Supply Chain and Applied Finance.
Assam Don Bosco University
Bachelor of Technology, Computer Science and Engineering
2014 - 2018
Completed Bachelor of Technology in Computer Science and Engineering.
St. Xavier's College
Higher Secondary
Completed Class XII.
Kendriya Vidyalaya IIT, Guwahati
Secondary School
Completed Class X.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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