Open to opportunities

Samruddhi Vadgave

@samruddhivadgave

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Operations and administration professional driving efficiency and customer experience improvements.

India

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What I'm looking for

I seek an operations or admin role where I can apply data-driven process improvements, coordinate cross-functional teams, and enhance customer/patient service and operational efficiency.

I am an operations and administration professional with hands-on experience in healthcare operations, inventory planning, and business analysis. I have improved order fulfillment, reduced inventory holding costs, and streamlined front-office and inpatient non-clinical operations.

My background includes practical exposure to ERP systems, Tableau data visualization, MS Excel (advanced), SQL, and UI design with Figma, which I have used to prototype production modules and optimize dashboards. I apply process-improvement techniques such as FSN and Fill Rate analyses to deliver measurable results.

I bring strong emotional intelligence, conflict-resolution skills, and a collaborative mindset to cross-functional coordination with clinical and non-clinical teams. I seek roles where I can continue improving operational efficiency and customer experience through data-driven decisions.

Experience

Work history, roles, and key accomplishments

Operations Management Trainee

Asian Heart Institute and Research Center Pvt. Ltd

Feb 2025 - Oct 2025 (8 months)

Managed front-office patient registration, appointment scheduling and coordinated cross-departmental non-clinical services, improving inpatient service delivery and patient comfort.

Operations Management Patient Coordination MS Excel Service Delivery Scheduling Process Improvement

Operations Intern

CG Marketing Pvt. Ltd

Apr 2024 - Jun 2024 (2 months)

Performed inventory planning and analysis, improving order fulfillment efficiency by 12% and reducing holding costs by 18% through CFR and FSN analyses.

Inventory Analysis CFR Analysis Supply Chain Analytics Excel)Data Analysis order fulfillment

Project Intern

MeritestSolutions Pvt. Ltd

Dec 2023 - Jan 2024 (1 month)

Evaluated a school ERP system, defined KPIs and visualization charts, and produced a comprehensive module-evaluation table to inform product improvements.

KPI Design Data Visualization Tableau)Reporting Educational Technology Excel)

Business Analyst Intern

Compserv Consultants Pvt. Ltd

Nov 2022 - Jan 2023 (2 months)

Analyzed production processes and ERP strategy, documented ERP module scope, and prototyped an improved production module using Figma to clarify KPIs and dashboard requirements.

Business Analysis ERP Figma KPIs Process Mapping Documentation

Education

Degrees, certifications, and relevant coursework

Universal AI University

PGDM, Operations Management

2023 - 2025

Postgraduate program in Project Management and Operations Management focusing on process improvement and CSR from 07/2023 to 08/2025 in Mumbai.

Cardiff Metropolitan University

Master of Business Administration, Business Analytics

2023 - 2025

MBA in Business Analytics with emphasis on customer service management and supply chain analytics from 07/2023 to 08/2025.

Deshbhakt Ratnappa Kumbhar College of Commerce

Bachelor of Business Administration, Business Analytics

2020 - 2023

Bachelor of Business Administration (Business Analytics) program completed from 08/2020 to 06/2023 with coursework in R programming and analytics tools.