Open to opportunities

Elizabeth Okon

@elizabethokon

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I coordinate executive operations, projects, and customer support to keep fast-paced teams on track.

Nigeria

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What I'm looking for

I'm looking for a role where I can support executives and teams through project coordination, administrative operations, scheduling, customer service, and data management in a fast-paced environment.

At PSP Analytics, I support five executives and departmental teams, streamline calendar management, and track deadlines across 12 simultaneous projects—reducing scheduling conflicts by 35% and improving on-time task completion by 30%.

Previously, I managed remote operations for Eddyliz Nigeria Limited, including executive calendars, research, data, billing, and social content. I also handled 80+ daily customer inquiries at Alpha Real Ltd, maintaining a 96% first-contact resolution rate while helping raise customer satisfaction by 22%.

Experience

Work history, roles, and key accomplishments

Project Coordinator

PSP Analytics

Aug 2024 - Jul 2026 (1 year 11 months)

Provided high-level administrative support to 5 executives and departmental teams, streamlining calendar management and meeting scheduling, reducing scheduling conflicts by 35%. Assisted project managers with deadline tracking and documentation updates across 12 simultaneous projects, boosting on-time task completion by 30%.

Calendar Management Team Meeting Scheduling Project Management Documentation

Virtual Assistance

Eddyliz Nigeria Limited

Aug 2022 - Mar 2024 (1 year 7 months)

Oversaw calendar synchronization, inbox filtering, and automated scheduling for 3 remote executives, cutting email response latency by 45%. Conducted market research and organized large-scale datasets in Google Sheets/Excel, maintaining a 99.8% data accuracy rate across 20+ strategy reports.

Google Sheets Excel Quickbooks Social Media Management Data Management Research Calendar Management Email Management

Customer Care Representative

Alpha Real Ltd

Aug 2020 - Mar 2022 (1 year 7 months)

Handled 80+ daily customer inquiries via email, phone, and live chat, maintaining a 96% First Contact Resolution (FCR) rate and an average response time under 2 minutes. Successfully de-escalated complex customer grievances, boosting overall Customer Satisfaction (CSAT) scores by 22%.

Customer Service Problem Solving Zendesk Conflict Resolution