Looking for a job

Adams Echono

@adamsmart

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I coordinate executive operations, client support, reporting, and CRM workflows for remote teams.

Nigeria

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What I'm looking for

I'm looking to contribute reliable executive, administrative, and operations support within a collaborative multicultural organisation, helping teams maintain process integrity, clear communication, and efficient delivery.

At Egital Agency, I coordinate executive calendars across time zones, manage confidential documentation, and produce weekly reports that help leadership track KPIs and make faster decisions.

I handle 50+ client interactions weekly, resolve escalated issues through cross-functional coordination, and maintain CRM records in HubSpot to improve data accuracy and protect client retention.

Previously at Digital Tech, I supported concurrent projects, improved customer engagement through structured follow-up, and delivered reliable reporting and documentation across customer relations operations. I bring organised, confidential, and dependable support to multicultural remote teams.

Experience

Work history, roles, and key accomplishments

Current

Client Support & Administrative Assistant

Current

Egital Agency

Jun 2024 - Present (2 years 2 months)

Coordinated calendars for 3+ executives across multiple time zones, reducing scheduling conflicts by an estimated 30% and ensuring zero missed meetings over a 6-month period. Handled 50+ client interactions weekly via email and chat, maintaining a 24-hour response standard and contributing to a measurable improvement in client satisfaction scores.

HubSpot Salesforce Zendesk Google Workspace Trello Asana Slack Zoom Calendar Management Executive Reporting client support Data Entry Supplier Coordination

Customer Relations & Virtual Support Officer

Digital Tech

May 2023 - May 2024 (1 year)

Supported 5+ concurrent projects simultaneously, maintaining 100% on-time task delivery through structured prioritisation and daily progress tracking. Increased customer engagement by 25% through a structured outreach and follow-up system, directly contributing to stronger pipeline activity and repeat interactions.

HubSpot Google Workspace Customer Engagement Project Coordination Reporting Data Management