Open to opportunities

Christiana Ekpenyong

@christianaekpenyong

Message

Organized customer support and virtual assistant with strong project management skills.

Nigeria

Message

What I'm looking for

I seek a remote or hybrid role where I can provide executive-level virtual support, manage projects, and improve customer operations within a collaborative, growth-oriented team.

I am an exceptionally organized and detail-oriented customer support and virtual assistant professional with over 4 years of experience providing remote administrative and operational support to executives and businesses.

I have managed calendars, coordinated projects, handled customer service using tools like Zendesk, Freshdesk and Intercom, and supported IT initiatives as an IT Project Manager coordinating teams across Europe and Africa.

My strengths include calendar and email management, project coordination, CRM familiarity (HubSpot, Salesforce, Zoho), and proficiency in Microsoft Office, Google Workspace, collaboration tools (Slack, Zoom, MS Teams) and project management platforms (Asana, ClickUp, Trello).

I deliver timely, confidential support, improve customer satisfaction and operational accuracy, and seek to leverage my proactive attitude and cross-functional experience in a dynamic customer support or virtual operations role.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Freelance

Feb 2024 - Present (1 year 8 months)

Provide remote administrative support to executives including calendar management, email handling, travel coordination, webinar organization and preparation of presentations and reports.

Calendar Management Travel Coordination Microsoft Office Google Workspace Zoom Asana Data Entry Remote Support

Current

IT Project Manager

Current

Stechad Ltd.

Jul 2022 - Present (3 years 3 months)

Oversee IT projects remotely by coordinating cross-regional engineers, managing deadlines and client relationships, vetting technical staff and conducting post-project evaluations to ensure customer satisfaction.

Project Management Stakeholder Management Team Coordination Remote Collaboration

Customer Service Executive

Urban Rootz Hotel

Feb 2022 - Jul 2022 (5 months)

Improved customer satisfaction by 35% and achieved a 90% resolution rate through data management improvements, stakeholder collaboration and proactive service troubleshooting.

Customer Service Data Management CRM Communication Reporting

Front Desk / Administrative Lead

Luxria Apartment

Nov 2019 - Jan 2022 (2 years 2 months)

Served as first point of contact and executive support, managing communications, travel coordination, resource optimization, event documentation and external relations to streamline operations.