Anuoluwapo Ayanpitan

Provided remote administrative and operational support to clients, ensuring smooth daily business operations. Managed calendars, inboxes, data entry, document preparation, and online research to support company decisions.

Managed scheduling and coordination for virtual book club meetings and events. Handled email communications, member onboarding, agenda preparation, minutes, and post-session summaries while maintaining organized digital records.

Provided customer support to travelers via email, phone, and chat for flight, hotel, and tour inquiries and bookings. Resolved booking errors, payment concerns, and schedule changes while maintaining accurate CRM records for visas and travel documentation.

Efficiently managed the executive’s calendar, scheduling meetings and appointments to reduce time conflicts. Coordinated as a primary contact for stakeholders, drafted and responded to correspondence, and ensured meeting materials and logistics were well prepared.

Supervised telecommunication projects for MTN, Airtel, and Glo by tracking progress and ensuring deadlines were met. Produced actionable project reports and client-ready presentations using spreadsheets and documentation tools, improving on-time completion by 20%.

Managed daily fashion retail operations, including inventory control, stock replenishment, and customer experience. Coordinated with suppliers and designers for timely delivery and quality control while improving store workflow, vendor management, and order fulfillment efficiency.

Resolved 1,000+ customer inquiries monthly via email and phone while maintaining a 95% first-response resolution rate. Used support metrics to identify recurring issues and recommended improvements, reducing recurring complaints by 30%.

Managed social content calendars and campaigns across Instagram, Facebook, LinkedIn, and TikTok. Grew a client’s Instagram followers by 20% organically within 6 months by coordinating branded content production and actively engaging the community.

Managed the executive’s calendar by scheduling meetings, appointments, and events to minimize conflicts. Prepared meeting materials, took minutes, followed up on action items, and handled professional email and inbox management with drafted responses.

Completed a B.Sc. in Business Administration at the National Open University of Nigeria from Sep 2016 to Dec 2020.

Studied Information Technology at Crown Computer College from Aug 2011 to Aug 2012.

Earned the Senior Secondary School Certificate (SSCE) at Abbot Dayspring College from Sep 2006 to Jul 2011.