Open to opportunities

Damilare Oluwale

@damilareoluwale

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Organized virtual assistant with over 8 years of experience.

Nigeria

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What I'm looking for

I seek a role that values collaboration and offers opportunities for growth.

I am an organized, proactive, and detail-oriented virtual assistant with over 8 years of experience in providing administrative support and enhancing productivity for clients. My expertise lies in project management, communication, online research, and data collection using spreadsheets and CRM systems. I am committed to delivering high-quality results in fast-paced environments.

Throughout my career, I have successfully managed scheduling, email correspondence, and documentation, improving customer retention rates by 25% year-over-year. I thrive in dynamic environments, building strong relationships with customers and collaborating effectively with cross-functional teams to resolve critical issues. My ability to analyze data and create impactful reports has consistently driven decision-making processes and improved team productivity by 80%.

Experience

Work history, roles, and key accomplishments

Administrative Assistant

DHELC Business Solutions

Nov 2020 - Jan 2025 (4 years 2 months)

Provided comprehensive administrative support, managing scheduling, email correspondence, and documentation. Utilized project management tools to track progress, improved customer inquiry response times, and increased customer retention rates significantly. Led high-performing teams and ensured customer satisfaction through effective problem resolution.

Administrative Support Project Management CRM Systems Customer Service Team Leadership Communication Problem Solving Reporting Scheduling Data Analysis

Client Support Assistant

Quantum Pod

Feb 2019 - Oct 2020 (1 year 8 months)

Managed a portfolio of accounts, achieving high client satisfaction and on-time delivery rates. Resolved complex inquiries, developed presentations for clients, and enhanced operational communication through collaboration tools. Assisted in onboarding new employees and supported daily operations.

Customer Support Problem Solving Presentation Skills Scheduling Data Entry Communication Client Relationship Management Team Collaboration Onboarding Documentation

Client Success Manager

Lighthouse HR Company

May 2015 - Jan 2019 (3 years 8 months)

Managed client accounts, providing timely support and fostering strong relationships. Resolved customer challenges, maintained accurate records, and analyzed sales data to identify trends. Streamlined account management processes to enhance service delivery.