Lydia Leo

Collaborated with clients to define project scope and deliverables, resolving escalations and ensuring timely updates. Worked closely with customer support to align project goals with client needs.

Highly organized Virtual Assistant managing scheduling, email correspondence, and social media for clients. Streamlined customer support operations and provided research support, enhancing workflow efficiency and communication.

Managed social media interactions, responding to customer inquiries and fostering community engagement. Monitored online feedback and ensured professional handling of customer comments.

Analyzed customer feedback to enhance marketing strategies and served as the primary contact for client inquiries, ensuring timely responses and satisfaction.

Handled customer inquiries and complaints across multiple platforms, providing troubleshooting support and ensuring high customer satisfaction through personalized service.

Provided logistical support for meetings and events, prepared agendas, and maintained calendars. Assisted in creating business presentations and professional documents.

Drafted correspondence and arranged travel plans for the Dean, enhancing communication and operational efficiency within the faculty.

Completed a Bachelor of Science in International Relations, focusing on global politics, international diplomacy, and the dynamics of international organizations.