Open to opportunities

Lydia Leo

@lydialeo

Message

Detail-oriented Virtual Assistant committed to enhancing client productivity.

Nigeria

Message

What I'm looking for

I am looking for a role that values collaboration and offers opportunities for professional growth.

I am a highly organized and detail-oriented Virtual Assistant with years of experience providing administrative support to busy professionals, entrepreneurs, and small businesses. My proficiency in project management, email and calendar management, CRM systems, and customer support allows me to streamline operations and improve workflow efficiency. I am committed to helping clients achieve their goals through reliable and professional virtual assistance.

Currently, I manage scheduling and correspondence for clients across various industries, assist with social media management, and provide research support to help clients make informed business decisions. My experience in customer support has enabled me to implement solutions that reduce response times and enhance client satisfaction. I thrive in dynamic environments and am dedicated to delivering exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

MDS

Apr 2024 - Present (1 year 2 months)

Highly organized Virtual Assistant managing scheduling, email correspondence, and social media for clients. Streamlined customer support operations and provided research support, enhancing workflow efficiency and communication.

Project Management CRM Systems Customer Support Social Media Management Data Reporting Travel Coordination Communication Workflow Optimization

Current

Project Manager

Current

VVade

Apr 2024 - Present (1 year 2 months)

Collaborated with clients to define project scope and deliverables, resolving escalations and ensuring timely updates. Worked closely with customer support to align project goals with client needs.

Project Scoping Client Communication Problem Solving Risk Management Stakeholder Engagement

Social Media Manager

Soshare

Jun 2023 - Apr 2024 (10 months)

Managed social media interactions, responding to customer inquiries and fostering community engagement. Monitored online feedback and ensured professional handling of customer comments.

Customer Engagement Community Management

Marketing Executive

Superlife World Limited

Jan 2022 - Aug 2023 (1 year 7 months)

Analyzed customer feedback to enhance marketing strategies and served as the primary contact for client inquiries, ensuring timely responses and satisfaction.

Market Analysis Client Communication Marketing Strategy

Customer Support Executive

Viccabel Nigeria Limited

Sep 2022 - Apr 2023 (7 months)

Handled customer inquiries and complaints across multiple platforms, providing troubleshooting support and ensuring high customer satisfaction through personalized service.

Technical Support Relationship Building CRM Management Communication Skills

Administrative Assistant

Calabar Urban Development Authority

Jan 2019 - Jan 2020 (1 year)

Provided logistical support for meetings and events, prepared agendas, and maintained calendars. Assisted in creating business presentations and professional documents.

Presentation Skills Calendar Management Administrative Support

Personal Assistant

University of Ibadan

Aug 2016 - Sep 2016 (1 month)

Drafted correspondence and arranged travel plans for the Dean, enhancing communication and operational efficiency within the faculty.

Travel Coordination Administrative Support Scheduling

Education

Degrees, certifications, and relevant coursework

Covenant University

Bachelor of Science, International Relations

2014 - 2018

Completed a Bachelor of Science in International Relations, focusing on global politics, international diplomacy, and the dynamics of international organizations.