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Elisha Fitzgerald

@elishafitzgerald

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Dedicated customer service professional with extensive retail experience.

United States

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What I'm looking for

I seek a role that values quality performance and offers growth opportunities.

I am a dedicated customer service professional with extensive experience in retail and merchandising. My career has been marked by a commitment to providing exceptional service and ensuring customer satisfaction. At Lowe's Home Improvement, I excel in understanding customer needs and delivering tailored solutions, demonstrating my ability to engage effectively with diverse clientele.

Throughout my career, I have held various roles that have honed my skills in merchandising, customer service, and team collaboration. From my time as a Sales Supervisor at Goodwill Industries to my role as a Member Services Representative at BroadPath Healthcare Solutions, I have consistently prioritized customer needs and worked diligently to exceed expectations. I take pride in my ability to maintain high standards of service while managing multiple responsibilities in fast-paced environments.

My educational background in Business Administration complements my practical experience, equipping me with the skills necessary to thrive in dynamic settings. I am eager to bring my expertise in customer engagement and operational efficiency to a new opportunity where I can contribute to a team-oriented environment and continue to grow professionally.

Experience

Work history, roles, and key accomplishments

Current

Merchandising Service Associate

Current

Lowe's Home Improvement

Jan 2023 - Present (2 years 6 months)

Provided SMART customer service by executing Lowe's policies and collaborating with the Merchandising Service Team. Engaged with customers to understand needs, assist with merchandise, and communicate stock information.

Customer Service Merchandising Inventory Management Safety Procedures Communication Team Collaboration Customer Engagement Problem Solving

Merchandiser

Plant Partners, Inc.

Apr 2022 - Present (3 years 3 months)

Prepared merchandise for display and arranged live plants according to planograms and merchandising guidelines. Ensured visual standards were met to enhance product appeal.

Merchandising Display Visual Merchandising Inventory Management Attention To Detail Teamwork Retail Operations Stocking

Member Services Representative

BroadPath Healthcare Solutions

Jul 2021 - Present (4 years)

Educated members on healthcare benefits and connected them to appropriate specialists or programs. Adhered to call metrics including schedule adherence, average handling time, and customer satisfaction scores.

Customer Service Healthcare Benefits Call Center Operations Time Management Customer Satisfaction Data Entry Communication Problem Solving Active Listening

Remote Customer Service Representative

Faneuil (Virginia Employment Commission)

Apr 2020 - Present (5 years 3 months)

Provided efficient service to customers on patron-based services, addressing a variety of inquiries and needs. Exercised independent thinking to meet customer expectations and processed information quickly and accurately.

Customer Service Problem Solving Time Management Data Processing Communication Customer Relationship Management Conflict Resolution Attention To Detail Documentation

Sales Supervisor

Goodwill Industries

Jun 2019 - Present (6 years 1 month)

Managed store operations including opening, closing, and handling donations. Trained new employees, managed schedules, and handled all daily monetary transactions.

retail management Team Leadership Training Development Inventory Management Scheduling Customer Service Problem Solving

Bakery Specialist

Lidl

Jul 2017 - Present (8 years)

Managed bakery operations, ensuring product availability and cleanliness according to department standards. Assisted with product and supply orders while maintaining company guidelines.

Bakery Operations Inventory Management Food Safety Customer Service Stocking Cashiering Retail Operations Order Processing Time Management

Front Desk Clerk

Sleep Inn & Suites

Nov 2016 - Present (8 years 8 months)

Provided excellent customer service, assisting guests with check-in and check-out procedures. Managed shift operations, including calculating deposits and preparing refreshments.

Customer Service Hospitality Problem Solving Communication Attention To Detail

Receptionist/Office Manager

Veronica's Salon & Hair Restoration

Jun 2016 - Present (9 years 1 month)

Managed salon appointments, conducted reminder calls, and designed advertising materials. Maintained salon standards and assisted with event preparations.

Office Management Scheduling Customer Service Digital Marketing Social Media Management Event Planning Presentation Skills Administrative Support Communication

Merchandiser

Plant Partners, Inc

Apr 2016 - Present (9 years 3 months)

Prepared and displayed live plants according to planograms and merchandising guidelines. Ensured proper presentation and organization of merchandise.

Merchandising Display Visual Merchandising Inventory Management Retail Operations Attention To Detail Stocking Presentation Teamwork

Customer Service Representative

Advance America

Jan 2016 - Present (9 years 6 months)

Provided excellent customer service and short-term financial debt solutions. Handled all monies as a banker, including collection and courtesy calls.

Customer Service Financial Services Collections Office Administration Communication Data Entry Problem Solving Customer Relations

Product Specialist

Ashley Furniture HomeStore

Aug 2014 - Present (10 years 11 months)

Assisted customers with orders and purchasing decisions, maintaining showroom standards. Calculated quotes and percentages, and conducted customer follow-ups.

Sales Customer Service Showroom Management Quotes Advertising Product Knowledge Communication Problem Solving Retail Sales

Full-time Sales Associate

Belk

Nov 2011 - Present (13 years 8 months)

Provided superior customer service, handled cashiering, and managed opening/closing procedures. Assisted customers with purchasing decisions and maintained merchandise presentation.

Customer Service Cashiering Retail Operations Merchandising Inventory Management Sales Presentation Stocking Communication

Shift Manager, Key-holder

MovieStarz Video

Mar 2010 - Present (15 years 4 months)

Managed shift operations, including opening, closing, and handling all monetary transactions. Oversaw associate responsibilities, training, and resolved major customer complaints.

Team Leadership Training Development Customer Service Problem Solving Inventory Management Retail Operations Communication Conflict Resolution

Sales Associate, Cashier

Bath & Body Works, Inc

Apr 2009 - Present (16 years 3 months)

Assisted customers with purchases and product demonstrations, replenishing product and setting displays. Processed shipments and prepared products for sale.