I seek a role that values quality performance and offers growth opportunities.
Elisha Fitzgerald
@elishafitzgerald
Dedicated customer service professional with extensive retail experience.
What I'm looking for
I am a dedicated customer service professional with extensive experience in retail and merchandising. My career has been marked by a commitment to providing exceptional service and ensuring customer satisfaction. At Lowe's Home Improvement, I excel in understanding customer needs and delivering tailored solutions, demonstrating my ability to engage effectively with diverse clientele.
Throughout my career, I have held various roles that have honed my skills in merchandising, customer service, and team collaboration. From my time as a Sales Supervisor at Goodwill Industries to my role as a Member Services Representative at BroadPath Healthcare Solutions, I have consistently prioritized customer needs and worked diligently to exceed expectations. I take pride in my ability to maintain high standards of service while managing multiple responsibilities in fast-paced environments.
My educational background in Business Administration complements my practical experience, equipping me with the skills necessary to thrive in dynamic settings. I am eager to bring my expertise in customer engagement and operational efficiency to a new opportunity where I can contribute to a team-oriented environment and continue to grow professionally.
Experience
Work history, roles, and key accomplishments
Merchandising Service Associate
Lowe's Home Improvement
Jan 2023 - Present (2 years 6 months)
Provided SMART customer service by executing Lowe's policies and collaborating with the Merchandising Service Team. Engaged with customers to understand needs, assist with merchandise, and communicate stock information.
Merchandiser
Plant Partners, Inc.
Apr 2022 - Present (3 years 3 months)
Prepared merchandise for display and arranged live plants according to planograms and merchandising guidelines. Ensured visual standards were met to enhance product appeal.
Member Services Representative
BroadPath Healthcare Solutions
Jul 2021 - Present (4 years)
Educated members on healthcare benefits and connected them to appropriate specialists or programs. Adhered to call metrics including schedule adherence, average handling time, and customer satisfaction scores.
Remote Customer Service Representative
Faneuil (Virginia Employment Commission)
Apr 2020 - Present (5 years 3 months)
Provided efficient service to customers on patron-based services, addressing a variety of inquiries and needs. Exercised independent thinking to meet customer expectations and processed information quickly and accurately.
Sales Supervisor
Goodwill Industries
Jun 2019 - Present (6 years 1 month)
Managed store operations including opening, closing, and handling donations. Trained new employees, managed schedules, and handled all daily monetary transactions.
Bakery Specialist
Lidl
Jul 2017 - Present (8 years)
Managed bakery operations, ensuring product availability and cleanliness according to department standards. Assisted with product and supply orders while maintaining company guidelines.
Front Desk Clerk
Sleep Inn & Suites
Nov 2016 - Present (8 years 8 months)
Provided excellent customer service, assisting guests with check-in and check-out procedures. Managed shift operations, including calculating deposits and preparing refreshments.
Receptionist/Office Manager
Veronica's Salon & Hair Restoration
Jun 2016 - Present (9 years 1 month)
Managed salon appointments, conducted reminder calls, and designed advertising materials. Maintained salon standards and assisted with event preparations.
Merchandiser
Plant Partners, Inc
Apr 2016 - Present (9 years 3 months)
Prepared and displayed live plants according to planograms and merchandising guidelines. Ensured proper presentation and organization of merchandise.
Customer Service Representative
Advance America
Jan 2016 - Present (9 years 6 months)
Provided excellent customer service and short-term financial debt solutions. Handled all monies as a banker, including collection and courtesy calls.
Product Specialist
Ashley Furniture HomeStore
Aug 2014 - Present (10 years 11 months)
Assisted customers with orders and purchasing decisions, maintaining showroom standards. Calculated quotes and percentages, and conducted customer follow-ups.
Full-time Sales Associate
Belk
Nov 2011 - Present (13 years 8 months)
Provided superior customer service, handled cashiering, and managed opening/closing procedures. Assisted customers with purchasing decisions and maintained merchandise presentation.
Shift Manager, Key-holder
MovieStarz Video
Mar 2010 - Present (15 years 4 months)
Managed shift operations, including opening, closing, and handling all monetary transactions. Oversaw associate responsibilities, training, and resolved major customer complaints.
Sales Associate, Cashier
Bath & Body Works, Inc
Apr 2009 - Present (16 years 3 months)
Assisted customers with purchases and product demonstrations, replenishing product and setting displays. Processed shipments and prepared products for sale.
Education
Degrees, certifications, and relevant coursework
Danville Community College
Associate of Applied Science, Business Administration
Completed an Associate of Applied Science degree in Business Administration. Gained foundational knowledge in business principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Salary expectations
Job categories
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