Open to opportunities

anna lavender

@annalavender

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Dedicated customer service professional with strong leadership skills.

United States

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What I'm looking for

I am seeking a role that values customer interaction and teamwork, with opportunities for growth.

I am an experienced customer service professional with a proven track record in retail management and healthcare support. My journey began in retail, where I quickly rose from a selling associate to a supervisor and manager at notable brands like Children’s Place and Victoria’s Secret. I excelled in creating positive customer experiences, meeting sales goals, and leading teams to success. My ability to connect with customers and understand their needs has always been a driving force in my career.

Transitioning into the healthcare field, I served as a Dental Assistant and later as a Check-In Receptionist, where I focused on patient care and administrative support. My role as a Document Control Specialist at ThermoFisher Scientific further honed my organizational skills and attention to detail. Currently, I work as a Pharmacy Agent, where I leverage my customer service expertise to assist patients in a medical cannabis setting, ensuring they receive the best possible care and product recommendations.

Experience

Work history, roles, and key accomplishments

Outlet Retail Associate

Nani Swimwear

Dec 2024 - Apr 2025 (4 months)

Managed store opening and closing procedures, including till operations and customer greetings. Provided excellent customer service, assisted with sizing, and maintained store organization and stock.

Customer Service Sales Inventory Management Store Opening Closing Communication Problem Solving

Pharmacy Agent, Receptionist, and Cashier

True North Organics

Dec 2022 - Feb 2024 (1 year 2 months)

Provided patient consultations, recommending medical cannabis products based on specific needs and conditions. Managed reception duties, patient profiles, and handled large cash transactions with accuracy.

Consultation Product Knowledge Customer Service Communication Empathy Sales Problem Solving

Document Control Specialist

ThermoFisher Scientific

Feb 2022 - Jan 2023 (11 months)

Responsible for updating, correcting, and launching specifications in MasterControl for Product Engineering. Utilized Oracle and AutoCAD for document control tasks.

MasterControl Oracle Autocad Data Management Quality Assurance Technical Documentation Problem Solving Communication

Check In Receptionist

ABC Pediatric Dentistry

Jun 2021 - Oct 2021 (4 months)

Managed patient check-ins, scheduling, and payment processing while maintaining a welcoming reception area. Utilized multiple computer programs for administrative tasks.

Scheduling Customer Service Payment Processing Data Entry Communication

Dental Assistant

ABC Pediatric Dentistry

Mar 2021 - Jun 2021 (3 months)

Ensured patient comfort and assisted dentists with various procedures, including teeth cleaning, X-rays, and detailed note-taking. Fostered positive connections with children and families.

Patient Care Dental Assisting Medical Terminology Communication Teamwork

Supervisor

Victoria's Secret

May 2018 - Oct 2020 (2 years 5 months)

Exceeded personal sales and credit card goals consistently in a fast-paced, intimate retail environment. Oversaw team goals, conducted customer fittings, and managed complex floor changes and freight processing.

Sales Customer Service Goal Setting Team Management Training Communication Problem Solving

Supervisor

Children's Place

Aug 2014 - Feb 2019 (4 years 6 months)

Promoted to lead within a month, recognized for exceptional customer service. Managed daily operations including sales, returns, shipment processing, and store opening/closing procedures.