Looking for a job

Marie Hemmings

@mariehemmingshernandez

Message

Experienced retail supervisor with a strong focus on customer service.

United States

Message

What I'm looking for

Remote

With twenty years of experience in retail, I have developed a strong ability to foster positive customer interactions and resolve conflicts effectively. My dedication to customer satisfaction led to my promotion to lead associate, where I consistently increased customer retention through timely complaint resolution. In recognition of my efforts, I was awarded Associate of the Year in 2022.

Currently, I serve as a Guest Service Manager / Assistant Store Manager III, where I coach employees and oversee performance to maintain productivity targets. My previous roles have equipped me with a diverse skill set, including cash management, bookkeeping, and team leadership. I am passionate about creating a collaborative work environment that encourages growth and efficiency.

Experience

Work history, roles, and key accomplishments

Current

Guest Service Manager

Current

The Fresh Market Inc

Jun 2024 - Present (1 year)

Currently serving as a Guest Service Manager / Assistant Store Manager III, responsible for coaching employees and overseeing performance to maintain productivity targets. Recognized for fostering positive customer interactions and resolving conflicts effectively.

Customer Service Coaching Conflict Resolution Cash Management Productivity Improvement Bookkeeping Customer Retention Team Leadership Collaboration

Front End Supervisor

Stop & Shop

Sep 2014 - Sep 2024 (10 years)

Supervised front-end operations, coached employees on sales techniques, and resolved customer issues. Monitored cash drawers and maintained productivity targets.

Scheduling Auditing

File Clerk / Scanning Coordinator

Stop and Shop

Aug 2011 - Sep 2014 (3 years 1 month)

Managed file maintenance and scanning operations while also handling payroll and administrative tasks. Led job fairs and ensured compliance with safety standards.

Bookkeeping Payroll Administration Auditing Scheduling

Part-Time Clerk

Stop and Shop

Jul 2004 - Sep 2011 (7 years 2 months)

Assisted in various departments including bakery and file maintenance. Responsible for safety leadership and administrative tasks.

Safety Leadership Administration Cashiering Auditing Scheduling

Clerk

Konica Minolta

Jun 2001 - Aug 2001 (2 months)

Handled special orders and performed various clerical tasks including sorting and machine inspection.

Teamwork Communication

Childcare Provider

Self-employed

Aug 2001 - Sep 2011 (10 years 1 month)

Provided care for multiple children, ensuring a safe and nurturing environment.

Childcare Communication Teamwork Scheduling

Lead Associate

Not Specified

Promoted to Lead Associate due to dedication to customer satisfaction, consistently increasing customer retention through timely complaint resolution. Awarded Associate of the Year in 2022.