Open to opportunities

Eli Groff

@eligroff

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Dedicated individual seeking a career in technology and business.

United States

Message

What I'm looking for

I am looking for a rewarding career that offers growth opportunities and a chance to excel in technology.

I am a committed professional with extensive experience in customer service and sales, particularly in the technology sector. Currently, I serve as a Mid-Market Account Executive at GoDaddy, where I assist established business clients in navigating technical solutions and optimizing their operations. My role involves not only addressing technical issues but also maintaining strong relationships with clients to ensure their satisfaction and success.

Throughout my career, I have demonstrated my ability to meet high sales quotas and effectively manage customer interactions. My experience spans various roles, including small business consulting and billing, where I honed my skills in problem-solving and customer engagement. I am passionate about leveraging technology to enhance business processes and am eager to contribute to a dynamic team in the healthcare technology field or any sector that embraces innovation.

Experience

Work history, roles, and key accomplishments

Current

Mid-Market Account Executive

Current

GoDaddy

Sep 2019 - Present (5 years 9 months)

Responsible for assisting established business clients with technical solutions, including Office 365, email hosting, and SEO. Maintains client relationships and supports significant business decisions, ensuring smooth transitions and customer satisfaction.

Office 365 Email SEO Customer Relationship Management Technical Support Sales Communication Problem Solving

Current

Small Business Consultant - Level 2

Current

GoDaddy

Feb 2017 - Present (8 years 4 months)

Sold products and services to new and existing customers, adhered to sales processes, handled customer service issues, and maintained store standards.

Sales Customer Service Inventory Management Cold Calling Sales Metrics Communication Problem Solving

Sales Guide IV

GoDaddy

Feb 2018 - Jan 2020 (1 year 11 months)

Promoted business solutions to enhance productivity, met high sales quotas, created business proposals, and managed customer interactions with minimal supervision.

Sales Sales Proposals Customer Service Communication Pipeline Management Web Hosting Productivity Outbound Sales

Billing Consultant

GoDaddy

Nov 2018 - Oct 2019 (11 months)

Managed customer billing accounts, adhered to refund policies, and consulted on new products to enhance business success while meeting performance standards.

Billing Management Customer Service Performance Communication Problem Solving

Small Business Consultant - Level 1

GoDaddy

Feb 2018 - Feb 2018 (0 months)

Handled incoming calls, provided technical support for Office 365, resolved website and email issues, and consulted with customers on business needs.

Technical Support Office 365 Consultation Problem Solving Communication

Wireless Sales Consultant

Go Wireless

Oct 2016 - Nov 2016 (1 month)

Sold products and services, met sales metrics, handled customer service issues, and maintained store standards.

Sales Customer Service Inventory Management Communication Sales Metrics

Teller - Shift Manager

Cash 1

Nov 2015 - Feb 2016 (3 months)

Managed customer transactions, maintained compliance, and handled customer inquiries while training new employees and ensuring operational security.

Customer Service Compliance Training Problem Solving Communication Operations

Driver

Vito's Pizza

Mar 2014 - Jan 2015 (10 months)

Ensured customer satisfaction through timely deliveries and maintained cleanliness in the kitchen area while managing customer interactions professionally.

Customer Service Time Management Communication Problem Solving