Andre Nufea

Educated, strategized, and successfully discussed Yelp advertising programs through a high volume of outbound dialing to business owners. Owned and managed a pipeline of clients ranging from dentists to florists to restaurant owners, all organized in Salesforce.

Identified sales and managed services opportunities within a base of TPx Accounts with a designated monthly quota, selling Cybersecurity products to clients. Serviced existing customers and their business needs through a consultative approach, documenting clearly and opening tickets for various customer concerns.

Consulted with prospective clients and grew key relationships within named agencies to develop client-centric product solutions. Enticed clients through comprehensive account management, face-to-face consultative needs analysis, and proposal creation.

Marketed cable, internet, phone, and home security services to prospective customers within a call center atmosphere, achieving 160% to goal every year. Performed at a very high level of inbound sales, becoming a president club member twice.

Designed and delivered live sales presentations to prospective clients, developing relationships with individual businesses and the community. Achieved 125% of sales goals and maintained a customer service rating of 99.5% by establishing and nurturing client relationships.

Remotely troubleshot XFINITY digital products including television, internet, and phone. Marketed current promotions to prospective patrons.

Marketed cable, internet, phone, and home security services to prospective customers to retain them as patrons. Consistently achieved sales targets and contributed to customer retention efforts.

Led the Tech support department, overseeing repairs for computers to alleviate issues related to viruses, glitches, and other technical problems. Marketed promotions to prospective patrons.

Currently pursuing a Bachelor of Science in Information Systems and Technology Service. This program focuses on the intersection of technology and business, preparing students for roles in IT management and service delivery.