Dasiane Kershaw
@dasianekershaw
I'm an experienced customer service representative specializing in tech support and sales.
United StatesWhat I'm looking for
I am a customer service professional with over eight years' experience across T-Mobile, Amazon and Verizon, specializing in sales, technical support and customer care. I consistently delivered high satisfaction—95% in multiple roles—while handling high-volume inquiries and resolving billing and technical issues.
I excel at empathic problem-solving, software troubleshooting, account and billing support, and improving processes to exceed service standards. I am aiming to transition into a managerial role where I can lead teams, drive measurable improvements, and apply my proven skills in customer satisfaction and technical support.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
T-Mobile
Nov 2023 - May 2025 (1 year 6 months)
Handled sales and customer inquiries, serving 200+ customers with a 95% satisfaction rate; assisted with product selection, installation, troubleshooting, and billing corrections.
Remote Customer Service Agent
Amazon
Jan 2021 - Nov 2023 (2 years 10 months)
Provided remote customer support by updating account information, resolving billing issues, and prioritizing customer needs; consistently exceeded performance goals.
Customer Service Specialist
Verizon
Feb 2018 - Aug 2021 (3 years 6 months)
Assisted customers with order processing and issue resolution, achieving a 95% satisfaction rate through timely, empathetic support and meeting service standards.
Education
Degrees, certifications, and relevant coursework
Dasiane hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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