Dasiane Kershaw
@dasianekershaw
I'm an experienced customer service representative specializing in tech support and sales.
United StatesWhat I'm looking for
I am a customer service professional with over eight years' experience across T-Mobile, Amazon and Verizon, specializing in sales, technical support and customer care. I consistently delivered high satisfaction—95% in multiple roles—while handling high-volume inquiries and resolving billing and technical issues.
I excel at empathic problem-solving, software troubleshooting, account and billing support, and improving processes to exceed service standards. I am aiming to transition into a managerial role where I can lead teams, drive measurable improvements, and apply my proven skills in customer satisfaction and technical support.
Experience
Work history, roles, and key accomplishments
Handled sales and customer inquiries, serving 200+ customers with a 95% satisfaction rate; assisted with product selection, installation, troubleshooting, and billing corrections.
Provided remote customer support by updating account information, resolving billing issues, and prioritizing customer needs; consistently exceeded performance goals.
Assisted customers with order processing and issue resolution, achieving a 95% satisfaction rate through timely, empathetic support and meeting service standards.
Education
Degrees, certifications, and relevant coursework
Dasiane hasn't added their education
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Availability
Location
United StatesAuthorized to work in
Job categories
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