Rotimi DawoduRD
Open to opportunities

Rotimi Dawodu

@rotimidawodu

Experienced account executive and technical consultant passionate about customer success.

United States

What I'm looking for

I am looking for a role that values customer engagement and offers growth opportunities.

I am an experienced account executive and technical consultant with a strong passion for helping customers meet their business needs. My expertise lies in managing complex accounts and driving customer success initiatives, ensuring that clients receive the right tools and support to thrive. I have a proven track record of building relationships with c-suite executives and IT managers, allowing me to gain valuable insights into critical business requirements.

Throughout my career, I have successfully implemented tailored solutions that enhance customer experience and satisfaction. At Frontier Communications, I have been instrumental in leveraging AI technology to analyze infrastructure and win new business, while my previous role at AT&T Services saw me championing high-value clients and achieving significant increases in customer satisfaction and retention. My focus on problem resolution and proactive engagement has consistently driven results and fostered long-term partnerships.

Experience

Work history, roles, and key accomplishments

FC
Current

Enterprise Account Executive II

Frontier Communications

Jan 2024 - Present (1 year 4 months)

Consultative account executive selling to c-suite enterprise accounts. Analyze, propose, and implement best value add solutions needed for customers business. Leverage AI technology to learn infrastructure to win new business.

AI

Technical Consultant 3

AT&T Services, Inc.

Jul 2020 - Present (4 years 10 months)

Partnered with Public Sector sales organization for post sales support focused on customer experience. Championed a portfolio of high-value clients, ensuring seamless onboarding and adoption of products and services. Delivered tailored training enabling clients to maximize the value of self-serve portals.

AI

Technical Consultant 2

AT&T Services, Inc.

Jan 2014 - Present (11 years 4 months)

Partnered with AT&T enterprise sales and provided technical expertise to grow and retain business customers. Streamline processes to ensure services get implemented quickly and billing is correct which resulted in a 10% increase in revenue generation billed per year. Analyzed standard practices and procedures to resolve technical issues resulting in higher levels of customer satisfaction which led

AI

Sales Solution Consultant

AT&T Services, Inc.

Oct 2009 - Present (15 years 7 months)

Managed customer accounts along with outside sellers for contract renewals, module penetration, and up selling complex solutions and applications. Learned new systems and helped to train new hires about those systems. Established relationship with customers and their vendors. Responsible for $48k per month retention quota, growing business and maintaining a $35.4 million total billed revenue base.

Education

Degrees, certifications, and relevant coursework

II

International SCRUM Institute

SCRUM Master Accredited Certification, SCRUM

0

Completed a certification program focusing on SCRUM methodologies and practices. Gained expertise in agile project management frameworks.

Kennesaw State University logoKU

Kennesaw State University

Master of Business Administration, Operations & Technology Management

0

Pursued advanced studies in business administration with a focus on operations and technology management. Gained expertise in strategic planning, organizational leadership, and technological integration.

Georgia State University logoGU

Georgia State University

Bachelor of Business Administration, Business Economics

0

Completed undergraduate studies in business administration with a specialization in business economics. Developed foundational knowledge in economic principles, market analysis, and business operations.

Tech stack

Software and tools used professionally

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