EREdwin Rajadurai
@edwinrajadurai
Dynamic technical support specialist dedicated to exceptional customer service.
FinlandWhat I'm looking for
I am a dynamic and results-driven professional with a passion for delivering exceptional customer service and enhancing customer experiences. With a strong background in technical support, I have effectively resolved inquiries and provided technical assistance, building lasting relationships with clients. My proven track record showcases my ability to leverage strong communication skills and technical expertise to exceed customer expectations.
Throughout my career, I have orchestrated complex automation projects and led technical teams in various capacities. My experience includes collaborating with cross-functional teams to enhance financial management capabilities and optimize energy efficiency through innovative solutions. I am committed to fostering customer loyalty and providing exceptional service in fast-paced environments, ensuring that every client interaction is positive and productive.
Experience
Work history, roles, and key accomplishments
Technical Support Specialist
A&A Technologies
Jun 2020 - May 2022 (1 year 11 months)
Orchestrated automation of a four-tier redundancy system for video wall switching at ISRO, collaborated on AWS-based finance applications, and implemented smart energy lighting solutions at Infosys.
Manager - Technical
AWAN India
Apr 2019 - May 2020 (1 year 1 month)
Led a technical team focusing on DSP and IP-based streaming products, established installation procedures, and developed a Jitsi-based solution for government agricultural applications.
Programmer
Freelance
Jun 2014 - Mar 2019 (4 years 9 months)
Created multiple mobile apps using Ionic, Firebase, and MongoDB, including a Bike Taxi App and E-commerce websites, showcasing strong programming and project management skills.
Manager – Technical
SCO Tech Distribution I Pvt Ltd
Jun 2011 - May 2014 (2 years 11 months)
Established a support center providing 24/7 support, managed AV support teams for major clients, and developed digital signage solutions.
Manager – Technical
AMX
Feb 2008 - Nov 2010 (2 years 9 months)
Managed a support center, developed SCADA engines for device monitoring, and implemented AMX devices in high-profile installations.
Manager – Technical
Conjurors
Jun 2006 - Feb 2008 (1 year 8 months)
Designed and implemented data and voice networks for a call center, developed CRM solutions, and managed remote network operations.
Technical Specialist & System Administrator
AMX & Evoma
Apr 2004 - Jun 2006 (2 years 2 months)
Managed control system projects for major clients, designed meeting room management solutions, and handled server management tasks.
Programmer & Freelancer
MedSys Solutions & Tekathlon
Jan 2003 - Apr 2004 (1 year 3 months)
Developed various software solutions including a VC++ program for medical equipment and an OCR-enabled translation application.
Education
Degrees, certifications, and relevant coursework
Sikkim Manipal University
Bachelor of Science, Information Technology
Tech stack
Software and tools used professionally
Availability
Location
Finland
IndiaSalary expectations
Social media
Job categories
Skills
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