UVUthra V
@uthrav
Technical Support Manager committed to customer success and team productivity.
IndiaWhat I'm looking for
I am a dedicated Technical Support Manager with extensive experience in resolving complex technical issues and enhancing customer satisfaction. My journey began with a B.S. in Computer Science from Texas A&M University, and since then, I have held various roles, including Senior Telecom Support Engineer and Software Support Engineer. I pride myself on my ability to communicate effectively with stakeholders, ensuring that their expectations are met while maintaining high ethical standards.
Throughout my career, I have successfully managed technical support projects, conducted root cause analysis, and implemented innovative solutions to longstanding problems. My commitment to understanding organizational goals has allowed me to contribute significantly to the success of my teams. I thrive in environments where I can leverage my technical versatility and communication skills to drive projects forward and foster productive relationships among team members and clients.
Experience
Work history, roles, and key accomplishments
Support Technical Manager
Optiva
Jan 2022 - Present (3 years 5 months)
Managed technical support operations, providing leadership in troubleshooting, risk analysis, and project management for upgrades. Spearheaded technical innovations by analyzing backlog problems, performing root cause analysis, and designing effective solutions.
Senior Telecom Support Engineer
Optiva
Nov 2017 - Dec 2021 (4 years 1 month)
Provided senior-level telecom support for OSS/BSS billing products, resolving bugs and performing RCA for complex issues. Served as an emergency 'Red' Engineer, managing outage resolutions for telecommunication customers and documenting solutions.
Software Support Engineer
Versata
May 2012 - Oct 2017 (5 years 5 months)
Delivered Level II/III support for ERP and Big Data products, ensuring timely ticket resolution and compliance with metric standards. Deciphered complex programs and performed extensive log analysis to identify performance issues and module failures.
UPFreelance Consultant
Upwork
Sep 2006 - May 2012 (5 years 8 months)
Provided independent consulting services, developing ASMX/C# libraries and web service wrappers for financial software. Designed and implemented front-end solutions using Flex/Flash, including a garden planner component and various Java applications.
Analyst Programmer, Team Leader
Global Software India
Jul 2002 - Present (22 years 11 months)
Developed components for financial data computations, including XML parsing, JMS queue processing, and PDF output conversions. Implemented a comprehensive content management tool for Mazda Singapore, enabling website administrators to manage content securely.
Software Engineer, Team Leader
SSI Group (3rd Agenda)
Mar 2000 - Apr 2002 (2 years 1 month)
Developed components for distance learning systems, handling grade generation, online reporting, and attendance registration. Wrote parsers to convert news article data to XML and developed GUI interfaces for mailing list management and newspaper website generation.
Developer
Mamamedia Inc.
Jul 1999 - Present (25 years 11 months)
Developed Perl modules, GUIs, and JavaScript for various children's games on the company's website. Integrated Java applets seamlessly with web pages to enhance interactive content.
Developer
Engineering Programs Office, TAMU
Sep 1998 - Present (26 years 9 months)
Developed modules for a university-wide degree, course, and student management system. Created degree profiles, validated student credentials for course registration, and displayed student schedules and grade reports.
Tech Research Asst.
Texas A&M University
Aug 1995 - Present (29 years 10 months)
Performed data analysis and report generation for student scholarship management, maintaining a MS Access database. Developed a GUI tool for viewing scholarship data, assigning students, and generating reports, including statistical analysis for the National Science Foundation.
Education
Degrees, certifications, and relevant coursework
TUTexas A&M University
Bachelor of Science, Computer Science
Graduated with a Bachelor of Science in Computer Science. The curriculum provided a strong foundation in core computer science principles.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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