Open to opportunities

Rajesh Mattaparthi

@rajeshmattaparthi

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Experienced Technical Support Professional with 13+ years in IT.

India

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What I'm looking for

I am looking for a role that offers opportunities for growth, a collaborative environment, and the chance to tackle challenging technical problems.

I am an experienced Technical Support Professional with over 13 years of expertise in IT infrastructure, system administration, and customer support. My career has been marked by a proven track record in Windows environments, along with substantial knowledge and experience in Linux systems. I am dedicated to delivering exceptional technical solutions and consistently exceeding customer expectations in fast-paced environments.

Throughout my career, I have provided comprehensive sales and technical support for computer and networking systems, managed AMC services for hardware in banking and financial institutions, and handled escalation calls for remote and on-site technical support. My experience also includes designing, implementing, and maintaining CCTV surveillance systems for enterprise clients, ensuring that all installations and configurations meet the highest standards.

In addition to my technical skills, I have a strong background in IT asset procurement, inventory control, and user access management. I have successfully managed critical server systems and performed compliance activities, demonstrating my ability to troubleshoot complex systems and deliver effective solutions. I am passionate about technology and continuously seek opportunities to enhance my skills and contribute to organizational success.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Professional

Current

Sri Sahasra Communications

Nov 2021 - Present (3 years 7 months)

Provided comprehensive sales and technical support for computer and networking systems, managing AMC services for desktop/laptop/printer hardware for banking and financial institutions. Designed, implemented, and maintained CCTV surveillance systems for enterprise clients, delivering end-to-end installation and configuration services.

Sales Support Technical Support Networking CCTV Surveillance Installation Configuration AMC Services

IT Administrator

Hetero Labs Ltd.

Jun 2017 - Dec 2020 (3 years 6 months)

Managed IT asset procurement and inventory control for enterprise infrastructure, administering GMP applications and performing user access management. Maintained critical server systems (EMPOWER, CHROMELEON) with daily backup monitoring and performed Computer System Validation (CSV) and compliance activities.

Asset Management Access Management IPC Troubleshooting

System Administrator

Mindsquare Technologies / IGATE IMS-D

Jul 2014 - Feb 2015 (7 months)

Administered Active Directory, DHCP, and DNS services in enterprise environments, managing Group Policy Objects (GPO) and organizational unit structures. Performed patch management, system monitoring, and health checks, while also providing local and remote workstation support to end users.

Active Directory DNS Group Policy Patch Management System Monitoring Incident Management Change Management

Technical Support Executive

Knoah Solutions Pvt Ltd.

Aug 2012 - Jul 2014 (1 year 11 months)

Configured and troubleshot email clients (Outlook, Thunderbird, Mac Mail), providing technical support for antivirus and parental control software. Resolved network connectivity and wireless configuration issues, delivering remote technical support using various tools and platforms.

Antivirus Support Parental Controls Customer Support Communication Problem Solving

Desktop Support Engineer

Kclink Technologies

Jan 2009 - Jun 2012 (3 years 5 months)

Deployed and configured desktop/laptop systems per business requirements, troubleshooting hardware and network connectivity issues. Configured and maintained printer and scanner systems, providing comprehensive LAN support and troubleshooting.