sivaprasad reddy

As a seasoned Technical Support Engineer with over 6 years of experience, I have honed my skills in restoring system functionality by quickly assessing and resolving diverse hardware and software problems. My first-rate troubleshooting, diagnostic, and repair skills, combined with a strong attention to detail and systematic approach, have enabled me to excel in fast-paced environments.

Throughout my career, I have worked with various technologies, including Windows, Mac, Chrome OS, Linux, and Android/IOS devices. My expertise in application support, software installation, asset management, vendor management, and data recovery has allowed me to provide top-notch support to end-users. I am well-versed in IT infrastructure library (ITIL) and have experience with ITSM software, including Service Management and Ticketing.

I am a team player with excellent collaboration and communication skills, having worked with cross-functional teams to resolve complex technical issues. My ability to work under pressure, think critically, and provide timely solutions has earned me a reputation as a reliable and efficient technical support engineer.