Open to opportunities

Govind Reghu

@govindreghu

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Results-driven Senior Support Engineer with expertise in technical support.

India

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What I'm looking for

I am looking for a role in a dynamic IT environment that values innovation and offers opportunities for professional growth.

I am a results-driven Senior Support Engineer with over 4 years of experience in technical support, application support, team management, and automation. My expertise lies in diagnosing and troubleshooting complex technical issues, utilizing ITSM tools, and scripting to enhance system reliability. I am passionate about optimizing workflows and automating manual processes to ensure high operational efficiency.

Throughout my career, I have successfully led support teams, developed comprehensive product documentation, and implemented automation solutions that significantly improved operational efficiency. My experience spans across various industries, where I have collaborated with cross-functional teams to resolve escalated technical issues and enhance customer satisfaction. I am eager to leverage my technical expertise in incident management, observability, and infrastructure automation in a dynamic IT environment.

Experience

Work history, roles, and key accomplishments

Sr Data Products Engineer

Xcaliber.health

Sep 2024 - Nov 2024 (2 months)

Piloted the newly created support team by understanding their requirements and metrics, streamlining workflows, and enhancing overall efficiency. Automated manual workflow triggers by transitioning them to daily scheduled workflows in the temporal workflow engine, improving operational efficiency.

Workflow Automation GitHub Actions

L2 Senior Product Specialist

Cleareye.ai

Aug 2022 - Sep 2024 (2 years 1 month)

Aided in correcting instrument malfunctions by providing remote diagnostics and troubleshooting to a diverse range of customers for Cleartrade Application. Implemented Tkinter Desktop Applications to enhance monitoring of NiFi queue outputs, incorporating an effective alerting system using Python.

Zoho Azure Kibana Splunk Grafana RabbitMQ NiFi Postman Python Tkinter Flask SQL Selenium

Associate Systems Engineer

Tata Consultancy Services

Jan 2020 - Apr 2022 (2 years 3 months)

Developed and maintained strong customer relationships through account service and delivering technical support to the entire US, APAC, and UK customer base. Successfully managed and monitored Tableau, Hadoop, and QlikView server operations, in addition to log collection and analysis using Splunk.