Govind Reghu
@govindreghu
Results-driven Senior Support Engineer with expertise in technical support.
What I'm looking for
I am a results-driven Senior Support Engineer with over 4 years of experience in technical support, application support, team management, and automation. My expertise lies in diagnosing and troubleshooting complex technical issues, utilizing ITSM tools, and scripting to enhance system reliability. I am passionate about optimizing workflows and automating manual processes to ensure high operational efficiency.
Throughout my career, I have successfully led support teams, developed comprehensive product documentation, and implemented automation solutions that significantly improved operational efficiency. My experience spans across various industries, where I have collaborated with cross-functional teams to resolve escalated technical issues and enhance customer satisfaction. I am eager to leverage my technical expertise in incident management, observability, and infrastructure automation in a dynamic IT environment.
Experience
Work history, roles, and key accomplishments
Sr Data Products Engineer
Xcaliber.health
Sep 2024 - Nov 2024 (2 months)
Piloted the newly created support team by understanding their requirements and metrics, streamlining workflows, and enhancing overall efficiency. Automated manual workflow triggers by transitioning them to daily scheduled workflows in the temporal workflow engine, improving operational efficiency.
L2 Senior Product Specialist
Cleareye.ai
Aug 2022 - Sep 2024 (2 years 1 month)
Aided in correcting instrument malfunctions by providing remote diagnostics and troubleshooting to a diverse range of customers for Cleartrade Application. Implemented Tkinter Desktop Applications to enhance monitoring of NiFi queue outputs, incorporating an effective alerting system using Python.
Associate Systems Engineer
Tata Consultancy Services
Jan 2020 - Apr 2022 (2 years 3 months)
Developed and maintained strong customer relationships through account service and delivering technical support to the entire US, APAC, and UK customer base. Successfully managed and monitored Tableau, Hadoop, and QlikView server operations, in addition to log collection and analysis using Splunk.
Education
Degrees, certifications, and relevant coursework
College of Engineering - Adoor
Bachelor of Technology, Mechanical Engineering
Grade: 7.23 CGPA
Pursued a Bachelor of Technology degree in Mechanical Engineering. Secured a CGPA of 7.23.
Availability
Location
Authorized to work in
Job categories
Skills
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