Open to opportunities

Harsha Bajaj

@harshabajaj

Message

My problem solving skills are better as I understand the issue and then give the best resolutions.

India

Message

What I'm looking for

I seek a dynamic role in a collaborative environment that fosters growth.

I have completed my engineering in IT sector and them worked for multiple roles to grow in career as analyst.

Experience

Work history, roles, and key accomplishments

Technical Process Specialist

Infosys

Aug 2022 - Aug 2023 (11 months)

Served as a Service Desk professional, providing support to USA and UAE clients. Responsibilities included diagnosing and troubleshooting IT-related issues, managing user accounts, and ensuring service level agreements were met.

ServiceNow Service Desk Troubleshooting Active Directory Microsoft Azure Customer Support ITIL VPN Communication Skills

Customer Service Associate

Concentrix Daksh Pvt Ltd

Jan 2021 - Apr 2022 (1 year 3 months)

Worked in sales and collections, connecting with users to collect dues and sell services. Responsibilities included diagnosing software and hardware issues and escalating unresolved problems.

Sales Customer Service Troubleshooting Communication Skills Problem Solving Team Collaboration Escalation Management

Customer Service Representative

Amazon Development Center

Oct 2018 - Oct 2019 (1 year)

Provided customer support by addressing inquiries and resolving issues. Responsibilities included maintaining records and advising users on processes.

Customer Support Communication Skills Problem Solving IT Support Teamwork Time Management

Education

Degrees, certifications, and relevant coursework

Bharati Vidyapeeth College of Engineering for Women

Bachelor of Engineering, Information Technology

2014 - 2018

Grade: 62%

Completed B.E in Information Technology with a focus on various technical skills and concepts. Gained knowledge in programming languages and software development.