Rushabh Karshara
@rushabhkarshara
Customer-focused technical support engineer delivering fast resolutions, SaaS expertise, and improved user satisfaction.
IndiaWhat I'm looking for
I am a qualified, customer-focused technical support engineer with nearly 6 years delivering high-quality multi-channel support for B2B and B2C SaaS platforms.
I resolve complex issues related to survey logic, API integration, HTML/CSS customization, and data export, and I conduct personalized video demonstrations that improved adoption and retention. I consistently adhered to SLA standards and tracked NPS and FRT to enhance service quality.
I was promoted to quality analyst roles where I conducted audits, coached agents, and collaborated with product and engineering teams to close feedback loops and suggest product improvements. I seek to apply my technical troubleshooting, SaaS knowledge, and customer-centric approach to a growth-driven organization.
Experience
Work history, roles, and key accomplishments
QUTechnical Support Engineer
QuestionPro
May 2024 - Jun 2025 (1 year 1 month)
Delivered multi-channel technical support for a B2B/B2C SaaS platform, resolving complex API, HTML/CSS, survey logic, and data export issues and improving adoption through personalized demos.
Senior Customer Service Executive
Vsynergize Global
Apr 2021 - Feb 2024 (2 years 10 months)
Provided end-to-end mobile and broadband support and was promoted to Quality Analyst, conducting audits and coaching agents to improve FCR and CSAT metrics.
Pre Sales Associate
Byju's
Feb 2021 - Apr 2021 (2 months)
Delivered product demonstrations and training sessions, analyzed client needs to support the sales cycle, and qualified leads to drive conversions and customer satisfaction.
Education
Degrees, certifications, and relevant coursework
SB Jain Institute Of Technology, Management And Research, Nagpur
Bachelor of Engineering, Mechanical Engineering
2013 - 2017
Activities and societies: Secured 1st position in Project Competition, 2017 at GNIT, Nagpur.
Bachelor of Engineering in Mechanical Engineering from SB Jain Institute Of Technology, Management And Research, Nagpur (2013–2017).
JJP Science College, Nagpur
Higher Secondary Certificate, Science
2011 - 2013
Completed Higher Secondary Certificate (Science) at JJP Science College, Nagpur from 2011 to 2013.
The Swaminaryan School, Nagpur
Secondary School Certificate, Secondary Education
2010 - 2011
Completed Secondary School Certificate (SSC) at The Swaminaryan School, Nagpur in 2010–2011.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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