Open to opportunities

Edward Magejo

@edwardmagejo

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Well-rounded IT professional specializing in technical support and systems management.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to leverage my IT skills in a collaborative environment, focusing on project management and cybersecurity initiatives.

I am a well-rounded IT professional with a strong background in technical support and IT systems management. My experience includes leading projects, engaging with stakeholders, and delivering innovative solutions that enhance operational efficiency. I have a proven track record of optimizing system performance and ensuring robust security measures.

Throughout my career, I have successfully managed IT systems, resolved technical issues, and trained end-users to improve operational effectiveness. My role as a Technical Consultant at FinSys Zimbabwe allowed me to implement cutting-edge technological advancements and enhance system efficiency through comprehensive analysis and collaboration with various departments. I am passionate about leveraging my skills to contribute to organizational goals and drive continuous improvement.

Experience

Work history, roles, and key accomplishments

Technical Consultant

FinSys Zimbabwe

Jan 2025 - Present (6 months)

Conducted comprehensive analyses on hardware, software, and network capabilities to optimize system performance. Collaborated with management and various departments to align technical solutions with organizational goals.

Systems Performance Network Analysis Technical Consulting Error Resolution System Security Encryption System Monitoring Diagnostic Testing Troubleshooting

IT Support

Kukura Business Accelerator

Aug 2024 - Present (11 months)

Temporarily tasked with creating an IT Management System (ITMS) tailored to the needs of a small organization. Managed and resolved over 50 technical support cases, ensuring minimal downtime and maintaining a 95% user satisfaction rate.

Technical Support Hardware Setup Software Configuration System Monitoring Case Management

Virtual Experience Program

AIG Shields Up Cybersecurity

Jan 2024 - Present (1 year 6 months)

Conducted threat assessments by analyzing CISA publications, contributing to the support of security initiatives within the Cyber Defense Unit. Developed and implemented vulnerability remediation strategies, effectively strengthening cybersecurity defenses.

Threat Assessment Cyber Defense Strategies

Technical Sales Specialist

Vernomas ICT Solutions

Apr 2023 - Present (2 years 3 months)

Achieved a 20% increase in sales by developing a comprehensive lead database and engaging strategically with clients. Conducted thorough client needs assessments, delivering customized product recommendations that resulted in a 15% improvement in customer satisfaction scores.

Sales Lead Generation Client Engagement Customer Satisfaction Technical Communication

Systems Support Officer

Aviation Ground Services

Jan 2019 - Present (6 years 6 months)

Led a network infrastructure overhaul project that reduced network downtime by over 30% and improved security measures. Engaged with stakeholders at all levels, including colleagues from various airlines, to ensure project alignment and successful implementation.

Network Downtime Reduction Stakeholder Engagement Project Coordination Disaster Recovery Planning Active Directory Management Network Security Incident Management

Education

Degrees, certifications, and relevant coursework

Ingressive4Good

CISCO CyberOps Training, Cybersecurity

Completed the CISCO CyberOps Training program, gaining expertise in cybersecurity operations and defense. Focused on understanding and mitigating cyber threats.

Women’s University in Africa

BSc (Hons), Information Systems

Earned a Bachelor of Science with Honors in Information Systems. Developed a strong foundation in IT systems, data management, and information technology principles.