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KW@kriswashington
Dedicated IT professional with expertise in technical support and AI tools.
ZimbabweI am a dedicated and innovative IT professional with extensive experience in technical support, system administration, and network configuration. My journey in the tech industry has been marked by a commitment to resolving complex issues and enhancing operational efficiency. I leverage AI tools for website development, design, and coding, ensuring that I stay at the forefront of technological advancements.
Throughout my career, I have demonstrated my ability to deliver exceptional customer service while driving technological advancements to support business goals. At Facebook/Meta, I resolved complex technical issues, improving satisfaction and reducing response time by 35%. My role as a core member of the Caribbean@Meta leadership team empowered Caribbean small businesses with essential platform tools, showcasing my dedication to community support and collaboration.
In addition to my technical skills, I hold certifications in Google IT Support and Responsive Web Design, which further enhance my capabilities in the IT field. I am passionate about using AI to optimize code and improve design processes, and I continuously seek opportunities to grow and contribute to innovative projects.
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Work history, roles, and key accomplishments
Facebook/Meta
Aug 2016 - Present (9 years 3 months)
Resolved complex technical issues in certified systems, improving satisfaction and reducing response time by 35%. Engineered and integrated hardware/software for venue operations, boosting resource utilization and leading specialty support initiatives to reduce delays by 30%.
Lagardère Sports Unlimited
May 2014 - Present (11 years 6 months)
Maintained over 100 workstations, which improved system reliability and reduced downtime by 20%. Ensured 99.99% IT uptime through proactive infrastructure management and system administration.
Amerigroup
Oct 2013 - Present (12 years 1 month)
Directed a comprehensive Windows 7 and Office 2010 migration for 1,500 users, successfully completing the project ahead of schedule. Managed user data and application compatibility during the migration process.
Degrees, certifications, and relevant coursework
KUSoftware and tools used professionally
ZimbabweYou can contact kris and 90k+ other talented remote workers on Himalayas.
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