Zi Kapfumvuti

Led a service desk team, ensuring efficient resolution of IT issues and maintaining high service standards. Collaborated with other departments to provide comprehensive computer resource support.

Provided IT consultancy services to various Delegations and Directorates General of the European Union. Monitored and supported IT systems according to specific client needs.

Managed technical operations and provided support for various IT systems. Ensured smooth functioning of hardware and software for internal staff.

Provided expert consultation on cloud solutions, assisting clients with their cloud adoption strategies. Offered technical guidance and support for cloud-based implementations.

Performed project management, enterprise architecture, and continuous maintenance for large-scale hybrid platforms. Set up an end-to-end authentication platform incorporating single sign-on for the university-wide directory.

Supervised and performed troubleshooting for all technical issues experienced by students and staff on a literacy platform. Created and facilitated training on technical aspects of software utilization for internal staff and educators.

Provided technical support to clients, resolving issues related to retail analytics platforms. Coordinated with third-party vendors to ensure seamless service delivery.

Provided IT strategy consulting and IT architect services in the enterprise-level healthcare area. Assisted in developing big data analytics infrastructure architectural offerings.

Provided comprehensive desktop, network, and server support to clients. Installed, configured, and maintained various IT equipment and systems.

Provided comprehensive desktop, network, and server support to clients. Installed, configured, and maintained various IT equipment and systems.

Provided comprehensive desktop, network, and server support to clients. Installed, configured, and maintained various IT equipment and systems.

Managed and analyzed data to support business operations and decision-making. Ensured data integrity and accessibility for various departments.

Specialized in debit and credit device management, ensuring smooth transaction processing. Provided technical support for merchant services and payment systems.

Provided IT support to customers, troubleshooting hardware and software issues. Assisted with product installations and configurations.

Provided desktop support to internal users, resolving technical issues and maintaining computer systems. Assisted with software installations and hardware maintenance.

Completed a Bachelor's degree in Computer Science with a focus on Information Technology. The curriculum covered various aspects of computer science and IT.

PRINCE2 is a globally recognized and established project management method that offers a structured, scalable, and tailorable approach to project management. Its focus on governance, risk management, and benefits realization sets it apart from other qualifications. By integrating agile concepts and emphasizing tailoring, the new PRINCE2 is even more adaptable to diverse project environments.